Grzegorz Nowakowski

ingenico telium

CLIENT: largest polish retail bank, over 1000 branches, over 10 000 000 customers (1/4 of Polish population)

AIM OF PROJECT: implement new channels module (access to bank via internet, IVR, Call Center), functionality in client module area

POSITION: team leader (4 to 7 members)

RESPONSIBILITY:
- requirements gathering,
- design of the system,
- supervision over functional, technical designs, technical and test documentation preparation,
- reporting to project manager,
- delivery of task on time, within budget and in good quality,
- manage of team,
- periodical employees evaluation

CLIENT: largest polish retail bank, over 1000 branches, over 10 000 000 customers (1/4 of Polish population)

AIM OF PROJECT: design and implement functionality which allows full client service while transition from old to new core system period (i.e enable cash withdrawal in branch with old system, although client's account is in new system)

POSITION: team leader (7 to 9 members)

RESPONSIBILITY:
- requirements gathering,
- design of the system,
- establishing rules of communication and integration between old and new system,
- supervision over functional, technical designs, technical and test documentation preparation,
- reporting to project manager,
- delivery of task on time, within budget and in good quality,
- manage of team,
- periodical employees evaluation

CLIENT: largest polish retail bank, over 1000 branches, over 10 000 000 customers (1/4 of Polish population)

AIM OF PROJECT: prepare of data conversion assumtions, part of new core system implementation

POSITION: independent consultant

RESPONSIBILITY:
- data conversion assumptions preparation,
- description of data conversion process,
- description of differences in object’s life cycle and data stored in modules in old and new system,
- preparation of substitute solution for non-supported functionality.

CLIENT: second largest polish retail bank, member of Unicredito Group

AIM OF PROJECT: definition of training process, training materials preparation

POSITION: team leader

RESPONSIBILITY:
- end-user training process definition,
- preparation of training materials in Mutual Funds area,
- supervision over preparation material in PEKAO24 area (access to bank by Internet / IVR / SMS).

CLIENT: second largest polish retail bank, member of Unicredito Group

AIM OF PROJECT:new branch model definition, mass roll out preparation, pilot of roll out conducting, mass roll out supervision

POSITION: central team member

RESPONSIBILITY:
- existing Front / Back Office processes investigation and their optimalization,
- definition of customer service procedures in area of Cashier, Teller and Loan Officer,
- job definition,
- queue analyses,
- proper employees utilization / FTE reductions or upgrade,
- project pilot implementation,
- preparation and supervision of mass roll out.

CLIENT: first polish internet bank

AIM OF PROJECT:core banking system implementation – credit / debit cards module

POSITION: team member / team leader.

RESPONSIBILITY:
- functional and technical designs preparation in area of cards module,
- coding,
- other programmers supervision while coding and testing,
- preparation and execution of UATs (user acceptance tests),
- production support.