пропозиції роботи
Krzysztof Lewandowski
Manager IT
Warszawa,
mazowieckie
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Doświadczenie zawodowe
Service Delivery Operations Manager, SARM manager, Service Management manager, EUS manager
IBM POLAND
Operation Manager responsibilities:
• Operational Integrity (service organization 300 head count)
• Cost management
• Service Improvement programs
• Quality Management
• Efficiency projects implementation
• New Business onboarding and transformation
• IT architecture integrity and Improvement
SARM manager responsibilities:
• Logical & Physical security implementation
• Compliance & Audit readiness execution
• Lead the audit team/events
• Identity and Access control management
Service Management manager responsibilities:
• Process implementation and management
• Cross competency support
• Service Delivery management execution
• Full coverage for all ITIL v3 processes execution
• Operational Integrity (service organization 300 head count)
• Cost management
• Service Improvement programs
• Quality Management
• Efficiency projects implementation
• New Business onboarding and transformation
• IT architecture integrity and Improvement
SARM manager responsibilities:
• Logical & Physical security implementation
• Compliance & Audit readiness execution
• Lead the audit team/events
• Identity and Access control management
Service Management manager responsibilities:
• Process implementation and management
• Cross competency support
• Service Delivery management execution
• Full coverage for all ITIL v3 processes execution
End User Services Manager
IBM POLAND
Responsible for Service Desk Integration with Local technical support:
• Teams consolidation
• Daily operations improvement
• Run effectiveness programs
• Cost management control
• New business startup and transformation
• Teams consolidation
• Daily operations improvement
• Run effectiveness programs
• Cost management control
• New business startup and transformation
SERVICE DESK MANAGER
IBM POLAND
• design and implement end to end architecture including:
o tools
o systems
o resources
o procedures
• run the Service Desk for contracted Outsourcing Customers
o tools
o systems
o resources
o procedures
• run the Service Desk for contracted Outsourcing Customers
Data Center Operations Manager
IBM POLAND
Responsible for 24/7 zSeries systems operations including :
• Capacity and availability monitoring
• I/O control
• Batch processing
• Systems operations
• Operational analytics team
• Plan and implement end to end solutions for new projects and BAU
• Physical and logical security implementation
• Processes and procedures implementation and execution
• Capacity and availability monitoring
• I/O control
• Batch processing
• Systems operations
• Operational analytics team
• Plan and implement end to end solutions for new projects and BAU
• Physical and logical security implementation
• Processes and procedures implementation and execution
Advisory IT/ Specialist Strategic Outsourcing
IBM Poland
• roll-out manager for one of biggest polish bank. Responsible for design and implementation of 60 branches.
• IT Command Centre for the bank, design, setup and management including LAN/WAN monitoring, IT systems availability, back office infrastructure readiness, Operational Integrity
• Windows NT server cluster administration (80 servers)
• Program manager for IBM strategic Data Center design and fitting up works.
• IT Command Centre for the bank, design, setup and management including LAN/WAN monitoring, IT systems availability, back office infrastructure readiness, Operational Integrity
• Windows NT server cluster administration (80 servers)
• Program manager for IBM strategic Data Center design and fitting up works.
IT systems administrator
Creator -outsourcing company
• Desk side support including financial systems management
• 2nd line service desk
• Wintel server administration
• LAN & WAN development and administration
• Systems integration
• Sites migration
• iSeries platform administration
• IT rooms and office migration, project management and execution
• 2nd line service desk
• Wintel server administration
• LAN & WAN development and administration
• Systems integration
• Sites migration
• iSeries platform administration
• IT rooms and office migration, project management and execution
Szkolenia i kursy
Courses and certifications performed between 2001 -2013:
• Technical certifications for Wintel platforms
• iSeries – administrative skills
• zSeries education performed in USA – system application admin
• LAN, WAN topology architecture design
• CISCO courses
• Firewalls – Checkpoint – design, configuration, management
• ITIL v2 Service Manager
• Project management education (including Leading program
management in complex environment)
• Technical certifications for Wintel platforms
• iSeries – administrative skills
• zSeries education performed in USA – system application admin
• LAN, WAN topology architecture design
• CISCO courses
• Firewalls – Checkpoint – design, configuration, management
• ITIL v2 Service Manager
• Project management education (including Leading program
management in complex environment)
Edukacja
executive MBA, MBA
Henlye business school , University of Reading
Elektryczny, magisterskie
Poltechnika Warszawska
Inne
Skills
1. Technical background
2. Strong leadership skills
3. Project management in complex international environment
4. Negotiation skills
5. Work with huge , distributed teams
6. Ability to implement a change
7. Work in matrix environment.
8. Architectural thinking
1. Technical background
2. Strong leadership skills
3. Project management in complex international environment
4. Negotiation skills
5. Work with huge , distributed teams
6. Ability to implement a change
7. Work in matrix environment.
8. Architectural thinking
