Wojciech Przychodzen

GTI Consulting and Trainings in the field of Innovation and Intellectual Property Management

Wojciech works as a Transition Manager continuing his career in project world. Managing transition and internal projects, delivering on time, witihin budget and with required quality; scale spanning from huge infrastructure projects to small and quick transitions.

Wojciech worked as PMO Manager and Project Manager for Service Transitions team of Global Tools Team.

Initially he was responsible for reporting of Projects run by the team, establishing Documents Libraries, Lessonds Learned Reporsitory, designing projects startup and funding processes.

With the expanson of the unit, he became responsible for financial tracking and reporting for entire Globsal Unit, managing forecast process, liaising with Financial Teams and drafting and arranging signatures for ICAs.

Finally he designed, proposed and successfully managed a project of creation a financial reporting tool, that automated reporting process and delivered high level of financial visibility of all operations of unit globally.

Simultaneously to PMO assignment, Wojciech managed Kaizen pilot in two selected projects in Poland. Together with the project team and basing on more Kaizen mature unit's experience, he adjusted Kaizen model to ITO environment, created Sharepoint Tool for Kaizen Database and successfully managed pilot which brought potential savings to company on both pilot projects.

After pilot has been concluded, Kaizen, in a shape that has been proved to be working, became part of global Lean initiative.

•Managed huge infrastructure project in Telecom area
•Transitioned Infrastructure Service from France to Poland (UNIX and Windows)
•Managed Data Protection Audit and implemented Data Protcetion proceses for country-wide organisation
•Designed and Project Managed Financial Tracking and Reporting tool for international, cross-regional PMO organisation, to track and present in unified form all financial and effort-related information on Resource, Task, Project, Program and Region level
•Kaizen/Lean Action implementation for ITO organisation
•Proposed and initiated project for CRM system to be implemented in East European CG Centres. Business goal of project – bringing the added value to the services already provided through more stress on customer focus and enhanced end user perception.
•PMO for globalizing organisation – designing and proposing of one model of support for organization with many legacy systems and processes in place
•Establishing finance process (project timekeeping; forecasting, actuals, invoicing)
•Establishing qualitative reporting
•Establishing PMO library

Designed Service Delivery Model for NOP in UK region in collaboration with Group project team and business in the UK. Liaising between UK Business and IT support in terms of acceptable support processes. Produced Service Delivery Model and Call Handling Guide documentation. Managed knowledge gathering and transfer to UKITICS Service Desk.

Managed Knowledge Transfer for UKITICS/NAITICS mutualization project. Produced Proof of Learning Documentation. Designed and supervised knowledge transfer ensuring seamless intake of services on both Service Desks.

Managed UK GPS post implementation phase on UKITICS Service Desk- process clarification and modification.

Managing team of 10 to achieve levels of service that exceed service targets and client expectations.

Supervising User Registration Team responsible for managing AD environment for UK region.

Recruiting, developing and reviewing the performance of the team.

Providing a first point of escalation for the team in respect of service/delivery issues

Monitoring the quality of the service and influencing continuous improvement, ensuring

that positive actions are used to address any shortfalls in the service and/or demonstrate added value to the service

Develop, manage and maintain effective working relationships with all service contacts

Participating in Client’s annual project meetings and taking part in projects directly affecting Service Desk