Witold Świtek

As the IT Project Manager (Implementation Specialist) I will focus on a balance of hands on technical expertise and strong customer consulting expertise. In this role I am responsible for the configuration, customization and implementation of Cisco ServiceGrid based on customer requirements and drive project completion following Cisco project delivery standards to ensure highest level of customer satisfaction.

Tasks:
- IT project management
- Perform requirements analysis, design and architecture of complex ITSM integration projects for global enterprises
- Deploy, implement, document and configure Cisco ServiceGrid platform within a SaaS environment including integration components, workflow configuration and data mapping
- Independently drive projects based on customer business goals and solution architecture

Technology:
- Software development (OOP, Script-languages etc.), XSLT and JavaScript
- B2B Protocols such as SOAP and REST Webservices, good knowledge of XML

Current project:
B2B integration of ITSM tools and processes using Cisco ServiceGrid. Cisco ServiceGrid is an integration platform in the cloud that seamlessly connects enterprise IT and service providers to enable automated multiparty IT service management. This offers customers a secure and flexible way to integrate their partners, vendors and solution providers in their ecosystem. ServiceGrid automates the sharing of processes, data, and workflows in real time by eliminating manual practices and bottlenecks and promoting significant operational efficiencies that are scalable and reusable

- Debugging, administrating, supporting and testing Azure-based webapplication: MediusFlow.
- Working with C# and Transact SQL: bug-fixing, debugging, testing, reproducing issues reported by developers, QA and consultants.
- Working with other developers, Quality Assurance team and ERP consultants during projects implementation.
- Basic knowledge of ERP integration, REST API and File integration.
- Experience in SQL (MS SQL), basic knowledge of SQL Server administration.
- Strong knowledge and experience of using Jira and Confluence.
- Experience in SCRUM, Kanban, Project management and BA.
- Preparing internal documentation, creating knowledge database and FAQs, creating and updating internal procedures.
- Acting as a 3rd line of support for Service Center and support teams.

- Supporting, administrating and testing IT and ERP workflow systems.
- IT support for US and EMEA customers in ERP workflow system area.
- Technical support for OCR software (ReadSoft INVOICES OCR).
- IT support for Cloud applications (Azure based).
- Basic knowledge of ERP (SAP, M3, AX, NAV, others) integration.
- Working with Developers, Research and Development team, Quality Assurance team and ERP consultants.
- Experience in SQL (MS SQL), basic knowledge of SQL Server administration.
- Strong knowledge and experience of using Jira, Confluence and HelpSpot.
- Experience in SCRUM and BA.
- Preparing documentation for customers, creating knowledge database and FAQs, creating and updating internal procedures.

Managing, supporting and testing IT and accounting systems - both internal and external.
Strong knowledge and experience of using Jira (and other ticketing systems) and Confluence.

Experience in Project Management, Product Ownership, SCRUM and BA.
Analyzing projects and ongoing tasks, working closely with developers, project managers, product owners and customers.

Other: SVN, XML, Jira, osTicket

- Under general supervision, provides support for both internal and external customers worldwide, who have questions regarding technical aspects of Sabre Products.
- Tracks and report problems to product development.
- Applies skills and procedures to perform assignments.
- Receives direct instructions to complete assignments.
- Interacts with other departments to resolve problems.
- Works on problems of moderate scope.
- Escalates major problems to 2nd level Supports depending on the product; MySabre 2nd level or Applications 2nd level.
- POC for Sabre Red Mobile Workspace

- kontrola jakości,
- nadzorowanie systemu logistycznego przedsiębiorstwa,
- obsługa baz danych oraz systemu informatycznego,
- kontrola oraz obsługa mobilnego systemu zarządzania.