Witold Kalinowski

- Covers Solution Architecture for Monitoring and drive the team around Strategy and Framework delivering the services through globally federated virtual team and third-part support organization
- Provide Technical support and resolution of Services issues and in the design and implementation phase of project in relation to Avon Systems
- Maintaining Systems services for existing and new business applications per best practices and standard process methodology such ITIL, ITSM and CDP
- Partner with business – and regional functions to align on portfolio demand
and capacity and in-flight project process, to understand future opportunities
- Network \ Security Support

- Single point of contact for all IT services issues for the cluster
- Escalations problems with HCL outsourced service provider for dedicated group
- Critical Incident Management communications with Cluster Lead, define service levels and communicate monthly SLA reporting
- Collaboration with Global, local and IT functions structure
- Service Reporting and Improve Service Management processes. Manage the cluster \ local environments in collaboration with IT BP
- Stepping in to fill gaps, where necessary related to Network

- Proactive monitoring for Key Avon Markets via independent monitoring tool
- Providing Transfer knowledge to outsourced service provider related to Network
support, Infra Architect, Designing and implementation systems
- Providing Technical support to the IT Operations, IT Services and Projects and
Planning teams
- Migration more than 50 offices in EMEA locations to single provider, to
supported 185 services without impact for business services
- Providing Design to implement DMVPN and network changes for outsourced
provider. Control product and services after implementations with create proper
documentations
- Implementation new Data Centre based on Global Standard in the Netherlands

-Implementing of monitoring system for network services and hardware services in EMEA – Opsview (< 0,35k devices), updating for Global Monitoring system – Cacti
- Providing support, recommendation and implementation for Avon EMEA markets (ca. 32 countries) for Network and Telecom services. <9k end users' interfaces
- Implementation, managing and troubleshooting Cisco networking technologies
(<0,65k active devices) included Cisco: Catalyst 2k, 3k, 4k, Routers, ASA Firewalls,
WLC, Access Points. Support routing protocol BGP, EIGRP
- Supporting troubleshooting of LAN, WAN, VPN and services ISP, P2P, MPLS.
- Exploiting ITIL (Change Management, Problem Management, Incident Management)
- Budget planning for EMEA region for services and devices, created justification for business approval (CIR)