Viktoriia Shuliak

• Innovative projects lead within the Eastern Europe region business requirements (SAP, B2B -web program, DP “demand planning” - forecast program)
• Leading all implementations of SAP in a Region (raising a case; testing; participation in implementing; work with key-users in Czech Republic; Poland; Balkan countries, Ukraine).
• Work with consultants regarding CR and incidents raised by Eastern Europe region users.
• Work with Global Process Owners in Head Quarter in Turkey.
• Making trainings of the teams in Poland, Czech Rep., Serbia and Ukraine.
• Consulting other countries about SAP best practice solutions.
• Daily SAP support of users from the EU Region.
• Presenting to Country Managers and Regional Executive manager the projects level in the Region.
• Leading all EDI (Electronic Data Interchange) projects within the Region together with key-users, consultants and EDI providers.
• Permanent meetings and communication with heads of departments and end-users to clarify the processes and make them more efficient.
• Creation of the process maps of each department (“big picture”), divided into steps, processes, tools.
• Roll out the best practice process solutions within the EU Region.
• Control/Audit of implemented solutions in the Region.

• Running the Customer Service section in the logistic department
• Daily delivery planning control from the local warehouse
• Participating in all implementations of SAP (raising a case; testing; participation in implementing)
• Optimization and setting of procedures and processes in Sales Support Dep.
• Innovative projects within the company due to business requirements (SAP, PartnerComm -web program, DP “demand planning” - forecast program)
• Leading an EDI connection setting in Poland
• Warehouse OTIF reports
• Leading an E-commerce project
• Participating in recruitment process

Customer service processes handling:
• delivery planning,
• invoicing,
• reporting based on SAP data to Supply Chain and Logistics Manager (PL/CZ/SK)

• Customer service processes handling
• Reporting of service fulfillment monthly for the whole OUCE (Operation Unit Central East)
• Export documentation issuing to Norway, Ukraine (WinSAD);
• Participating in all implementations of SAP: testing; reporting; raising and work on new cases in operation unit level Central East.

• Running the CS department (daily work planning, year staff valuation)
• Setting the schedule of own and staff’s business trips
• Processing incoming orders
• Preparation of reports for Logistic Manager OUCE and for commercial department
• Informing the customers with the products assortment, prices, discounts, promotion actions, conditions of sale, receipt and loading of products
• Documents purchases in SAP
• Organizing products reservation in line with customers orders, making up the assortment of products for the order, if necessary
• Participating in preparation of order for the supply with necessary goods of company’s warehouse with due regards of the demand and local conditions from Poland, Russia, Germany
• Ensuring the timely preparation of the purchase documents, sales reports and orders execution
• Processing incoming claims of the customers, guiding their satisfaction
• The supervision of transit orders from the plants
• Daily delivery planning from the warehouse in Kiev and calculation of outsourcing WH workers
• The supervision of forwarding companies service: control of trucks arrival
• Participating in all implementations of SAP (raising a case; testing; participation in implementing) – key user O2C
• Substitution of Logistic Responsible: work with Customs House (import, export), goods receipt in SAP, work with forwarders, negotiations with transport companies, warehouse management.

• Delivery process handling: arranging orders to SAP R3, control of production, delivery to the terminal, to the Customer;
• Handling of customer's claims – first – last customer contact;
• Control of payments, credit limit.

Office manager, the import department assistant.
• Office management;
• Marketing research in wine alcohol business;
• Marketing research of other business development.

• Office management;
• Handling of sale documentation for inner market sales (Invoice, Proforma, VAT Voucher).

• Office management
• Translation – written and interpretation
• New customers search
• Negotiations with customers
• Contract forming
• Delivery handling
• Claims handling
• Control of payments
• Sale handling in the local market

• Teacher of English
• Head of Section UNESCO for kids
• Lead of Section “Gifted Kid”