пропозиції роботи
Tytus Buńka
Customer Experience Evangelist, Human
Warszawa,
mazowieckie
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Umiejętności
Business Solution
Genesys
NICE Call Recording
PRINCE2
Speech Analytics
Voice of the Customer Analysis
NICE Systems
Enterprise Architect
Analiza wymagań
Telekomunikacja
NICE Perform
Solution Design
Robotic Process Automation
Języki
polski
ojczysty
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Owner
Noesc Techniki Multimedialne
Coordination Call Center systems
Technical Analyst and Technical Project Manager
Administration IVR & PBX systems
Technical Analyst and Technical Project Manager
Administration IVR & PBX systems
Business Solutions Architect & Manager
• Multi technological subject matter expert in Call Center area
• Design and implementation of Contact Center platforms for key customers in the Polish market (for example five biggest Banks in Poland)
• Preparation of optimal offers and responses to the customers RFI’s and RFP’s based on business needs and requirements
• Evaluation of offered technologies (products and vendors)
• Creating visionary product roadmaps (analytics, biometrics, crm, etc.)
• Building business strategy in Contact Center field
• Managing a team of subject matter experts in Contact Center technologies
• Other responsibilities include resource and time planning, technological development, recruitment, budget management
• Reporting directly to CEO and Board
• Design and implementation of Contact Center platforms for key customers in the Polish market (for example five biggest Banks in Poland)
• Preparation of optimal offers and responses to the customers RFI’s and RFP’s based on business needs and requirements
• Evaluation of offered technologies (products and vendors)
• Creating visionary product roadmaps (analytics, biometrics, crm, etc.)
• Building business strategy in Contact Center field
• Managing a team of subject matter experts in Contact Center technologies
• Other responsibilities include resource and time planning, technological development, recruitment, budget management
• Reporting directly to CEO and Board
CM & TI Stream Leader for T-Morrow Program (CRM Program)
Stream leader responsible for IT solution delivery - T-Morrow (CRM Program) project coordinator & interface to IT – main responsibilities :
• Identifying and analyzing business needs, processes and requirements
• Planning and verifying architecture solutions
• Integration and management of delivery systems
• Designing IT Security
• Coordinating the implementation of platforms and systems
• Creating C&P purchase orders and coordinating their evaluation
• Resource management - a team of 30 subject matter experts in CRM field
• Handling 21 Mil Euro budget for platform and systems implementation (servers, datastores, network components, and many more)
• Providing assistance and support for the entire project at all execution levels
• Identifying and analyzing business needs, processes and requirements
• Planning and verifying architecture solutions
• Integration and management of delivery systems
• Designing IT Security
• Coordinating the implementation of platforms and systems
• Creating C&P purchase orders and coordinating their evaluation
• Resource management - a team of 30 subject matter experts in CRM field
• Handling 21 Mil Euro budget for platform and systems implementation (servers, datastores, network components, and many more)
• Providing assistance and support for the entire project at all execution levels
Customer Care Systems Chief Specialist
• Call Center platforms development
• Project management and project leadership in CC area (implementing new platforms)
• Budget handling
• Capacity and configuration management
• Project control, project monitoring and reporting
• Project team management (1-40 experts)
• Vendor management, agreements handling
• Architecture for CC and Office systems
• Developing functional specifications
• Support in CTI Genesys, Nice Perform, Avaya Voice Portal, Voice Objects, Business Objects systems among others
• Project management and project leadership in CC area (implementing new platforms)
• Budget handling
• Capacity and configuration management
• Project control, project monitoring and reporting
• Project team management (1-40 experts)
• Vendor management, agreements handling
• Architecture for CC and Office systems
• Developing functional specifications
• Support in CTI Genesys, Nice Perform, Avaya Voice Portal, Voice Objects, Business Objects systems among others
Freelancer (IT Specialist)
Freelancer
Network Adminstrator
• IT and Contact Center infrastructure management
• Helpdesk management
• Vendor management
• Information security management
• Helpdesk management
• Vendor management
• Information security management
Hardware Consultant
2A Sp. z o.o. Network Provider (www.2a.pl)
Wan/lan/man network architecture
Hardware analyst
Hardware analyst
Szkolenia i kursy
Nice Certified Engineer - certified in :
• NIM 4.1
• Engage
• Interaction Analytics
• Business Consultant
• some more :)
Radware Certified Engineer - certified in :
• AppWall Level 1 Technical Certification
• Alteon Level 1 Technical Certification
• DefensePro v6.x Level 1 Technical Certification
• Alteon ADC-VX
• Business Objects Enterprise Administering Users and Content(BOE310)
• Business Objects Enterprise Administering Servers(BOE320)
• Net-Net Session Director 4000 (SBC) – Configuration & Administration Basics – course in Acme Packet certification center
• Siebel 8.1.x Tools Ed 1 – course in Oracle University
• Siebel 8.1.x Business Automation – course in Oracle University
• Oracle Real-Time Decisions (RTD) for Developers – course in Oracle University
• VMWare ESX Server 5.x advanced configuration and administration – finished three courses on the subject at ITL Polska sp. z.o.o
• Enterprise Architect UML modeling course in Infovie-Matrix knowledge center
• EP67PL - Requirements Definition and Management – course in IBM knowledge center unit
• CF13 – DB2 SQL Workshop for Experienced Users - course in IBM knowledge center unit
• AW18 - AIX Jumpstart for UNIX Professionals – course in IBM knowledge center unit
• Microsoft products administration, LAN/WAN equipment knowledge, PBX Avaya administration and configuration
• Administration of CISCO Network equipment – finished CCNA course at Polish - Japanese Institute of Information Technology in Warsaw
Avaya Certified Associate – certificated in :
• IP Telephony Design and Implementations (AVA00449AEN and AVA00296AEN)
• SIP Enablement Services Implementation (AVA00650AEN)
• Implementing and Administrating Avaya Interactive Response (AVA00812AEN and AVA00311AEN)
• Administer Voice Portal (AVA00844AEN)
• Voice Self Services (AVA00899AEN)
Specialties: • Practical knowledge CM, SES, AES, PDS, AVP, IVR, MM, Nice Perform, Voice Objects
• NIM 4.1
• Engage
• Interaction Analytics
• Business Consultant
• some more :)
Radware Certified Engineer - certified in :
• AppWall Level 1 Technical Certification
• Alteon Level 1 Technical Certification
• DefensePro v6.x Level 1 Technical Certification
• Alteon ADC-VX
• Business Objects Enterprise Administering Users and Content(BOE310)
• Business Objects Enterprise Administering Servers(BOE320)
• Net-Net Session Director 4000 (SBC) – Configuration & Administration Basics – course in Acme Packet certification center
• Siebel 8.1.x Tools Ed 1 – course in Oracle University
• Siebel 8.1.x Business Automation – course in Oracle University
• Oracle Real-Time Decisions (RTD) for Developers – course in Oracle University
• VMWare ESX Server 5.x advanced configuration and administration – finished three courses on the subject at ITL Polska sp. z.o.o
• Enterprise Architect UML modeling course in Infovie-Matrix knowledge center
• EP67PL - Requirements Definition and Management – course in IBM knowledge center unit
• CF13 – DB2 SQL Workshop for Experienced Users - course in IBM knowledge center unit
• AW18 - AIX Jumpstart for UNIX Professionals – course in IBM knowledge center unit
• Microsoft products administration, LAN/WAN equipment knowledge, PBX Avaya administration and configuration
• Administration of CISCO Network equipment – finished CCNA course at Polish - Japanese Institute of Information Technology in Warsaw
Avaya Certified Associate – certificated in :
• IP Telephony Design and Implementations (AVA00449AEN and AVA00296AEN)
• SIP Enablement Services Implementation (AVA00650AEN)
• Implementing and Administrating Avaya Interactive Response (AVA00812AEN and AVA00311AEN)
• Administer Voice Portal (AVA00844AEN)
• Voice Self Services (AVA00899AEN)
Specialties: • Practical knowledge CM, SES, AES, PDS, AVP, IVR, MM, Nice Perform, Voice Objects
Edukacja
Informatyka, magisterskie
Polsko-Japońska Wyższa Szkoła Technik Komputerowych w Warszawie
Informatyka, inżynierskie
Polsko-Japońska Wyższa Szkoła Technik Komputerowych w Warszawie
Zainteresowania
sailing (skipper licence), scuba diving (licenced), survival, hiking, paintball
Organizacje
Certificated in Project Management Methodology - PRINCE2 Foundation
Grupy
Polsko-Japońska Akademia Technik Komputerowych
Najlepsza niepubliczna uczelnia techniczna w kraju, według rankingu Perspektyw i Rzeczpospolitej. Uczelnia zwraca szczególną uwagę na dostosowywanie programów kształcenia do wymogó
Backpacking
Backpacking, czyli…
„Świat i wszystko, co na nim jest” - w taki sposób przed laty określono tematykę znanego chyba na całym globie magazynu National Geografic.
Billin
Billin to pierwszy w Polsce system w SaaS do automatyzacji i monitorowania rozliczeń abonamentowych.
Centrale telefoniczne
Triki na centralkach telefonicznych Alcatel, Avaya, Siemens, Panasonic....
Sieciowanie centralek i usług
Era
Grupa dla osób związanych z siecią Era: pracowników, abonentów, użytkowników... sympatyków, miłośników, fanatyków... ;)
eXperci.pl
Jesteś specjalistą w jakiejś dziedzinie, chcesz podzielić się wiedzą, doświadczeniem, pogladami,sądami, ocenami to www.experci.pl jest idealnym miejscem dla Ciebie.
