Tomasz Włodarski

- Processing rental agreements and payments for Heineken tenants & landlords
- Processing Heineken loans towards customers
- Controls over monthly payments, weekly payment runs and ad hoc invoices
- Performing Month End Closures for Rents & Loans department
- Preparing ad hoc reports and financial overviews
- Handling customers’ queries via email & telephone
- Coordinating workflow between external departments (Cash Applications, Billing, PtP
and Legal)

Dealing with Shell Chemicals customers by taking responsibility of commercial relationship management for a defined group of customers and proactively liasing with other functions within Shell Chemicals (Account Management, Supply Chain, etc)

Personal administration
Interpreter/Intermediary
User-friendly websites designer and administrator
Copywriter
Graphic designer (SME marketing)

HR role: Advisor for Dutch population with main duties including assistance the Dutch Shell Employees.

CSR role: Focal Point for the Corporate Social Responsibility.

Front desk service in Motor Tax Department.

Communication role
Communication Researcher with the main focus on:
- Preparing and carrying the survey on the level of services’ access provided by Carlow Local Authorities to migrant community as well as analysis of cultural and language barriers between them;
- Research on the condition of CLA communication with ethnic minorities ended with the report presented to the Counsellors alongside with appropriate communication recommendations.

Communication coordinator:
- Co-creation of the communication plan of the company;
- Conversion of internal documents from English to Polish and Polish to
English;
- Processing and arranging the dispatch of products and brochures to
clients;
- Desk research on potential customers/market analysis.