Tomasz Szymanek

Responsible for two teams : UK/IE/AT/CH Sales Support (4 analysts) and UK/DE/NL/IT First Call Resolution Team (16 admins).
Monitoring and reporting to the management and process owners on the key performance indicators.
Managing workload allocations within the teams.
Ensuring that planned tasks are fulfilled and goals met and exceeded whenever possible.
Creating the best possible work environment for the employees.
Supervising the training of new employees both locally and abroad.
Faciliating continuous processes improvement/development.
Supporting teams on additional tasks assigned.

Coordination of tasks assigned between local team and abroad back office to ensure that the workload is handled in a proper manner and delivered within agreed time frames
Single point of contact in case of escalations
Supporting team members with unclear and complicated requests (acting as a Subject-Matter expert)
Collaborating with different departments in order to achieve results requested by internals customers
Performing audit checks
Reporting on the team performance
Training of new analysts both locally and abroad

Providing day-to- day live support for EMEA Sales Account Executives responsible for mid-market and strategic customers (Both small package and freight)
Running various data reports, cost analysis, price simulations, time in transit calculations for internal
and external clients on a daily, weekly or monthly basis, as well as ad-hoc tasks.
Maintaining the layout standards of reports, data accuracy & implementing the solutions which help
to improve the processes.
Preparing Power Point presentations for Monthly and Quarterly Business Reviews with strategic
clients. Customizing the slides to show information required by the customer.
Training of new analysts both locally and abroad (back office in India)
Supporting other departments in critical situations

Providing day-to- day live support for GB/IE external customers.
Resolving shipment exceptions (undeliverable packages)
Being the point of contact between customer and destination country representatives
Training of new administrators
Reporting to the management on the team daily performance
Creating the databases with useful information/valid contact details to be used by the team

Managing peak season volume of products flow through the shop warehouse
Handling the new products deliveries and returns on a daily basis (scanning, data input, pricing)
Preparing the products to be presented to the customers (meeting the safety conditions)
Assisting the customers with the knowledge about the products / transporting big and heavy products
Keeping the warehouse in a clean and tidy condition

Delivering medicines to drugstores, hospitals and private customers on a daily basis
Providing cash on delivery and invoice payment service
Handling Emergency deliveries to hospitals in Poland at nights and holidays requested with a short
notice for the patients in life-threatening conditions.
Delivering time and data sensitive contracts to the hospitals

Customer service
Advising on the best available products meeting the customer requirements highlighting the pros of
using the Tikkurila brand
Providing the service of mixing machine to the customer when requested
Maintaining the best possible way to present Tikkurila products
Helping the shop crew in ad-hoc tasks