Tomasz Bryś

- Working with databases
- Keeping appointments with clients
- Managing inventory
- Coordinating with other departments
- Working with the invoices and receipts
- Getting maintenance done on office equipment and machinery
- Negotiating with suppliers and service providers

- Supervision of a team of dispatchers
- Checking transport documents
- Recruitment of the new employees
- Coordinating with other departments
- Car fleet coordination

- Independent position in Legal & Administrative department
- Interprets, recommends revision to, and insures compliance with statutes, regulations, policies and procedures
- Provides direct administrative support by preparing or directing the preparation of correspondence, agendas, and materials including administrative reports for reproduction and distribution, maintains calendars, schedules and plans events and meetings
- Responds to questions from other offices; schedules and places conference calls, and handles emergency or equipment trouble reports
- Investigates user complaints that are not of a routine nature and takes corrective action
- Analyzes new or special work requests to determine most efficient method of completion
- Ordering or purchasing supplies and equipment
- Researches and evaluates special projects involving
- independently collecting and compiling information from a variety of sources, analyzing results and preparing final recommendations to and administrator
- Distributes daily assignments, coordinates the activities of subordinate workers, determines priorities and ensures meeting deadlines

- Dealing with customer enquiries by telephone, email, letter or face to face
- Involved in developing a customer service policy
- Interacting with customers and providing information in response to unsecured personal loans and mortgages
- Providing solutions to queries raised about the product or service
- Dealing with customer complaints, ensuring that customers problem is brought to a satisfactory conclusion
- Occasionally having to work in the company call centre
- Contributed to and participated in team meetings and activities
- Logged enquiries and resolutions on a database

Achievements:
- Providing support, help and advice to customers who use the companies products or services. Working as part of the team in a busy and dynamic contact centre. Responsible for responding effectively to the diverse needs of each customer

- Dealing with customer enquiries by the telephone
- Ensuring all telephone calls were answered within 15 seconds time frame
- Re- directing phone calls to the appropriate department, person
- Leave a footprint in database ( equiries and resolutions )
- Maximising every sales enquiry
- Producing wriiten information for customers and reports for manager
- Developing customer service procedures, policies& standarts
- Offering customers products and services