Tihomir Yovkov

Migrating WebSphere MQ services and support for ABNAMRO Bank in Netherlands to IBM in Hungary. Provided training for local engineers in MQ/MFT and passing knowledge of ABNAMRO architecture. Working on AIX, Solaris and Windows platforms. Helping with upgrade and issue resolving of internally developed web based MQ Admin Tool.

Responsible for the upgrade of WebSphere MQ servers from V6 to V7;
Responsible for implementation, renewal and issues with SSL certificates; advising developers on how to establish successful SSL secured connection to MQ, OSCP; helping application developers to resolve SSL and general issues connected to WebSphere MQ resolving;
Migrating MQ installations from Solaris SPARC to Linux servers;
Ensuring systems adhere to appropriate levels of security and compliance to standards;
Liaising with Applications Responsible Teams to help in problem diagnosis and acting as a consultant to resolve such matter within MQ;
I am currently helping with installation and administration of MQFTE. Learning on daily basis to resolve issues regarding MQFTE.

Providing support for MQ infrastructure at UniCredit Bank including support of remote locations around Europe;
Participating the upgrade of WebSphere MQ servers from V6 to V7;
Install, upgrade and maintenance of WebSphere MQ and related system software across multiple platforms;
Ensuring systems adhere to appropriate levels of security and compliance to standards;
Liaising with Applications Responsible Teams to help in problem diagnosis and acting as a consultant to resolve such matter within MQ;
Monitoring the performance of the WebSphere MQ and initiating remedial action if necessary, adhering to the normal escalation procedures;
Producing clear technical documentation and conforming to any audit requirements;
Implementing SSL and OAM security, clusters;

Provided training for the Middleware Team on WebSphere MQ V7.
Created procedures for checking status and health of MQ servers, queue managers and MQ processes.
Attended training for WebSphere Application Server versions 6, 7 and 8.5. Training included all aspects of install and upgrade of WAS server; deploying and upgrade of Java application; connecting Java application to use MQ JMS as message provider.

Reporting to the head of the MQ team. This position involves all aspects of planning, deployment and maintaining key Websphere MQ technologies used within the EMEA region.
Responsibilities:
· providing technical support to over 400 instances in EMEA during the normal working day; providing on-call support on a rotated 7x24 basis and respond within the agreed SLA; satisfying any on-site support requirements as required
· upgrade, install and maintenance of WebSphere MQ (MQSeries) and related system software across multiple platforms
· using ITIL best practices
· ensuring systems adhere to appropriate levels of security and compliance to standards
· liaising with third party suppliers to resolve product issues
· liaising with Applications Production Support groups to aid in problem diagnosis
· acting as a consultant to Applications Development groups on technical matters pertaining to WebsphereMQ (MQSeries) application design and performance
· providing support and advice to remote locations
· monitoring the performance of the WebSphere MQ (MQSeries) and instigating remedial action where necessary, adhering to the normal escalation procedures
· producing clear technical documentation and conforming to any audit requirements
· working within and supporting the necessary management processes
· knowledge of the following products: Websphere MQ (MQSeries) V6 and V7 for UNIX, AIX, Solaris, Windows NT;
· SSL, UNIX Shell Script, vi scripting, OAM, Clustering

Operating in the CTI EMEA (Client Technology Infrastructure - Europe, Middle East, Africa), responsible for providing technical support and delivery to internal businesses on a regional basis. Supports for the following products: Desktop, Messaging, Voice, Blackberry, Video, Collaboration, Security and Remote Access.
Responsibilities:
· conducting first-level incident diagnosis and determining the most effective and standard method of restoring service using predefined cases
· creating a permanent control records – via updates to the trouble ticket/requests – used as the basis for escalation, tracking, dispatching and follow-up actions
· participating in testing new tools; developing operational requirements and documenting testing
· problem solving
· participating in implementing global support model
· strong contribution of meeting SLA

- ensuring smooth operation of network
- ensuring that the Internet and email connections are up and running, troubleshooting any problems.
- managing the IT Helpdesk to ensure that all support calls are logged, updated and resolved moving and maintenance of PC’s and peripherals; installation & configuration of PCs for new users
- carrying out scheduled programme of preventative maintenance on IT infrastructure
- helping to manage software upgrades & installations
- managing designated IT projects across the RTL network.
- monitoring & tuning network infrastructure performance;
- manage Windows Server 2000/2003/Exchange and AD, Desktop & Remote Support
- enforce and follow Security Policy; ensure that the backup policy is working using Acronis True Image/Server Backup
- configure and maintain anti-virus policy using Kaspersky Server/Workstation

- managing the day to day running of the Concierge/Lobby team
- selling bookings for the hotel’s restaurants, the golf course, spa treatments
- booking entertainment and transport tickets
- conducting regular training for the team