Adrian Szczodrowski

Performed supply chain and logistics functions, such as material
procurement, construction planning, inventory control, outsourcing,
vendor selection and distribution Challenged current cost base, through
negotiation, benchmarking and tender activity - optimised "Just In Time"
Suppliers for cost efficiency

worked for a start-up company where I
scheduled and directed work activities, while providing support and direction to the company driver's
encouraged meetings with the current and potential clients
provided consistent and excellent customer service
assisted with a daily operational problem solving
participated in the fast growth of the company - purchased of two new tautliners 13.6m

worked within a team to manage the day to day transport operations
negotiated spot rate pricing with different carrier types on expedited shipments to minimize cost and meet delivery requirements - ensured timely delivery of customer orders for local, national and international shipments
built and managed a successful portfolio of customer accounts - handled 65+ calls daily all sales targets reached (or exceeded) through cold and qualified leads
introduced an initiative to improve standards used when supporting English language customers and sales leads

worked within a team to manage the day to day transport operations negotiated spot rate pricing with different carrier types on expedited shipments to minimize cost and meet delivery requirements - ensured timely delivery of customer orders for local, national and international shipments
built and managed a successful portfolio of customer accounts -
handled 65+ calls daily all sales targets reached (or exceeded) through cold and qualified leads introduced an initiative to improve standards used when supporting English language customers and sales leads

developed maintained and expanded client base - achieved all the company KPI's - reaching high standards
confident, friendly and helpful telephone style
increased social media engagement B2B + B2C social media marketing
delivered exceptional, friendly and fast resolution customer service
lunched, assigned and calculated travel and accommodation costs for the logistics of the "RoomAuction Travel Ambassador Program"
achieved the 1st Place at Biggest New Media & Technologies Event - Infoshare Start-up contest in Gdansk 2015

exceeded guest satisfaction scores over 96.5% in all areas - Booking.com | TripAdvisor website | guest questionnaires
increased revenue by implementing new ideas that resulted in full occupancy daily - our night team boost room sales by 100000 E per year
delivered personal attention to guests - earned valuable repeat and referral business based on excellent relations.
gained valuable experience in making accurate and sound recommendations based on guest's needs
conducted customer service and bar training classes for incoming seasonal associates and new Ambassadors

engaged new customers and strengthened existing relationships by 100 cold calls per day
generated sales leads through customer referrals, Internet research, and cold calling for various accounts
maintained and built CRM records, reports, and opportunities to increase sales optimization and performance within my sports team
conducted strategic market research: primary research as well as trade associations and chamber of commerce

followed specified procedures to audit the shift closing of all front office staff, including personally closing shift three and completing an audit summary for all shifts
made nightly cash deposits, logged bank statements, monitored and submitted daily reports, organized and verified receipts; identified, researched, and corrected discrepancies
represented the Hotel in regards to guest complaints and situations that required instant action