Szymon Kożuchowski

- Collecting source data and providing it in a well-structured format
- Creating, updating, and retiring Standard Reports
- Periodically publishing Standard Reports
- Updating, filing, and logging requests for Standard Reports
- Recording all actions or status changes related to Standard Report requests
- Automating reports using Visual Basic for Applications (VBA)
- Planning, maintaining, and archiving periodic Standard Reports
- Planning and prioritizing Standard Reports
- Reviewing and analyzing Standard Report requests for completeness
- Acting as a counterpart to the Global Account role
- Acting as a reporting focal point for IBM Service Level Management
- Handling escalations within reporting of Standard Reports
- Coordinating appropriate education for report end-users
- Collecting the report requirements in accordance with the Catalogue of GFA Standard Reports
- Contacting the Global and Local Account role for additional information
- Monitoring Standard Report implementation, identifying and communicating report anomalies
- Verifying all Standard Report implementation tasks are complete
- Acting as a counterpart for the Local Account role for periodic reviews of data content
- Supervising data content corrections
- Performing quality checks of Standard Reports
- Providing input and assisting in internal and external audit reviews

- Cooperation with DPE, SIL, FLM's, Team Leaders and Team Members (around 80 FTEs).
- Creating daily, weekly and ad hoc reports, for Top Management of Account.
- Gathering and analyzing data of subteams within Account (Wintel, Unix, SAP, DB2, Cognos, Sobox, MS SQL)
- Cooperation with Service Management to improve quality of service.
- Preparing, updating and analyzing Key Performance Indicators.
- Improving quality of services delivered to client by reducing the number of defects (to provide higher availability, improve response time and client satisfaction)
- Improving productivity by understanding how to synthesize solutions across subteams in order to reduce the number of incoming incidents (reducing time, effort and overall cycle time, eliminating time consuming tasks, saving resources)
- Focus on continuous measurement and feedback to improve delivery quality.
- Aggregation of information from defect data sources.
- Preparation of analysis reports, Process Bahavior Charts, Pareto Analysis.
- Conduct statistical analysis on defect categories to ensure that they are within control limits and identify the improvement areas.
- Conduct account level analysis for proactive defect prevention.
- Identification of investigation candidates ,solution design and deployment, solution verification and reporting.
- Triggering of new investigations.
- Drive the RCA process with SA and SMEs.
- Drive the implementation of the RCA corrective actions and resolutions.
- Maintain knowledge base in Defect Prevention knowledge database (Autotrac).
- Preparation of reports for resulting impact.
- Preparation of weekly metrics and status of Defect Prevention Process.
- Ensure transfer of best practices within the pool and Service Line.
- Analyze pool's workload profile.

- Cooperation with Manager, Team Leaders and Team Members (over 20).
- Improving quality of services delivered to clients by reducing the number of defects (to provide higher availability, improve response time and client satisfaction)
- Improving productivity by understanding how to synthesize solutions across accounts in order to reduce the number of incoming incidents (reducing time, effort and overall cycle time, eliminating time consuming tasks, saving resources)
- Improvement of Change Mangement Process within team.
- Focus on continuous measurement and feedback to improve delivery quality
- Aggregation of information from defect data sources.
- Preparation of analysis reports, Process Bahavior Charts, Pareto Analysis.
- Conduct statistical analysis on defect categories to ensure that they are within control limits and identify the improvement areas.
- Conduct account level analysis for proactive defect prevention.
- Identification of investigation candidates ,solution design and deployment, solution verification and reporting.
- Triggering of new investigations.
- Drive the RCA process with SA and SMEs.
- Drive the implementation of the RCA corrective actions and resolutions.
- Maintain knowledge base in Defect Prevention knowledge database (Autotrac).
- Preparation of reports for resulting impact.
- Preparation of weekly metrics and status of Defect Prevention Process.
-Ensure transfer of best practices across accounts within the pool and Service Line.
- Update GDF/IST documents.
- Analyze pool's workload profile.
- Preparing, updating and analyzing Key Performance Indicators.

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- developing and maintaining contact with customers
- handling warehouse and accounting program Subiekt GT