Szymon Kosinski

Achievements:
• 5 weeks in London, England – Knowledge Gathering on the clients site resulting in a Successful Transition and Go-Live of a new service for the company.
• 2 weeks in Mumbai, India - representing the “OneKM” project. Actions taken include conducting numerous training sessions, presentations and writing process and technical documents for the given project
• Won an internal assessment to become an Induction Trainer in November 2016

Responsibilities:
• Writing process and technical documents
• Creation and development of Knowledge Repositories
• Training employees, new joiners and experienced personnel alike
• Leading and participating in numerous conference calls and meetings
• Assisting in the Incident Management process for supported clients

• Assisting in the Team Management process
• Supervising Team Members during TM absence
• Carrying out Quality Checks
• Contributing to team effort by accomplishing related results as needed

Achievements:
• Shift Coordinator backup since July 2014
• Constant work on improving quality approach within the project

Responsibilities:
• Handling incoming phone calls / e-mails from customers regarding technical issues and queries
• Keeping records and analyzing customers enquiries in the reporting system
• Documenting step by step resolutions to previously unfamiliar incidents