Sylwia Tetla

Leading Account Handler/ Key Account Manager at Procter & Gamble

Umiejętności

Zarządzanie klientami Zarządzanie Marką Business Management Training Customer Marketing FMCG Rozwój kluczowych klientów Zarządzanie kluczowymi klientami Zarządzanie zarządzanie marketingiem Strategia marketingowa Rekrutacja Zarządzanie Sprzedażą Shopper Marketing Strategia Trade Marketing

Języki

angielski
podstawowy

Doświadczenie zawodowe

Procter & Gamble
Leading Account Handler/ Key Account Manager
Areas of responsibility and influence:
- leading business of C&C chain – Selgros
- multifunctional cooperation – sales, marketing, logistic, finance
- building strong relations with key customer
- setting and controlling realization of targets, ideas, shopper marketing actions growing the business both ways
- achieving strategic value and volume goals
- planning margin and sales growth in key categories
- tracking and delivering KPI’s
- controlling budget and return on investment improvement
- leading Operations Team managing business onsite
- joint business planning – yearly contract negotiations
- leading a training for non-CBD
Procter & Gamble
Account Manager
Areas of responsibility and influence:
- managing a client portfolio
- addressing client concerns and ensuring the resolution of issues in a timely manner
- delivering volume and value targets
- cooperating with clients to build “win win” strategy
- creating and supervising local and regional SM actions
- overseeing existing campaigns to grow key accounts
- managing group of merchandisers to meet client and HQ expectations (up to 20 people)
- organizing and leading trainings to develop employees skills (up to 20 people)
- supervising and executing HQ agreements
- cooperating with local PR agencies
- in charge of budgets and administration
Kontri
Marketing Specialist
Areas of responsibility and influence:
- analyzing the promotional potential
- creating marketing plan
- creating online marketing campaigns
- producing campaign analytics reports based on Google Analytics
- working on new layout and usability of online shop
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Account Manager
Quest Employment/ onsite Amazon/ DHL Exel for Iceland
Areas of responsibility and influence:
- receiving and reviewing applications, managing interviews and creating a shortlist of candidates
- working with Inland Revenue, Home Office
- reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment processes
- developing a good understanding of clients, their industry, what they do and their work culture and environment
- building trust, collaborative relationship with all levels of the client contacts
- negotiating pay and salary rates and finalizing arrangements between client and agency
- preparing and running business meetings
- doing payroll
- managing up to 150 temporary employees and monitoring results of their work

Edukacja

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, magisterskie
Szkoła Trenerów Biznesu Intra
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Certificate in Advanced English, magisterskie
University Of Bedfordshire
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First Certificate in English, magisterskie
University Of Bedfordshire
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, magisterskie
Wyższa Szkoła Finansów i Zarządzania in Białystok
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, magisterskie
University of Bialystok

Zainteresowania

Coaching, snowboarding, business subjects (time management, personal effectiveness, leadership, negotiations, public speaking)