Sonia Panek

● Preparation & maintenance of Engagement Risk and Quality documentation according to ISO requirements; Risk Management; Implementation of PPM (Process Progression Model)

● Migration of Order Management process from client location (Belgium)
● Actively involved in the creation/high level review of standard operating procedures for various business units
● Manage daily/weekly and monthly review meetings with the client
● Building business relation with all stakeholders
● Driving improvements in processes and identifying improvement opportunities
● Maintaining high quality of reports
● Ensuring that all SLA’s are met
● Maintaining professional relation with customers, suppliers and co-workers
● Sales Order creation and maintenance (Citrix, CRM, SAP, RPD)
● Stock availability check (preparing and providing quotations to end customers/affiliates)
● Lean Management Coordinator
● Buddy
● J-sox reports
● Trainings for newcomers

● Member of “Subcontractor” project: research and maintenance of client global subcontractor data base

Assignment at Infosys Client location: Central Reporting Group / Philips IMS Organization
● Support in roll out of a new savings reporting tool for Philips Procurement (Procurement Measure Tracking)
● UATs
● preparing presentations for webcasts
● creation, maintenance and updates of work instructions for users
● providing work shadowing sessions
● responding to queries

● SLA reporting - monitoring results
● Providing operational support
● Preparing presentations for operational calls with clients
● Monthly presentation for MT
● Preparing target report with explanation/ad hoc requests delegated by TL/MT
● Coordinating weekly checks
● Mail check (report, check, presentation)
● Collecting authorizations for newcomers (mailboxes, SAP, SRM, Matrix, P drive, OEMS)
● Manual task dispatch in OEMS
● Participating in interviews
● Efficiency - preparing reports
● Participating in meetings with TL and MT

● Shopping Cart approval (SRM)
● Purchase Order creation (SAP)
● Handling of mismatched invoices
● Purchase Order Confirmation
● Overdue delivery resolving
● Shopping Cart creation
● Weekly check reporting
● Responsibility for Internal Order project
● Member of "PO confirmation" project
● Performing UAT tests for e-invoicing project in OB10 Tool
● Member of Customer Satisfaction Team
● Internal trainer for overdue deliveries