Silviu Hangan

UTC Building and Industrial Systems
Gdańsk, pomorskie

Umiejętności

Biometria Umiejętności komunikacyjne Easily Adaptable Fire Detection Remote Troubleshooting Sales Presentation Skills Zarządzanie bezpieczeństwem Security System Design Security Systems Integration pomoc techniczna Team player Access Control Systems sales skills Citrix Xen Server Customer Focus Training Skills Problem solving skills Oracle Virtual Box Microsoft Office Suite analitical thinking Meeting deadlines focused on results Diplomatic skills AutoCad basic international experience CCTV IP Open to Change Intercultural Competence Security Systems CCTV Systems Intrusion Systems

Języki

rumuński
ojczysty
angielski
biegły
polski
podstawowy
włoski
podstawowy

Doświadczenie zawodowe

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COE Team Supervisor EMEA
UTC Fire & Security Poland
UTC Center of excellence technical support division for EMEA. A multinational team of very skilled engineers that are able to support UTC business partners in complex and difficult challenges.

Supervise and manage a team of eight direct reports.
Manage the GE/UTC legacy product line technical support team.
Provide communication path between the team and higher management.
Be the point of escalation for legacy products like FCWnx, VisioWave VSC, EST3 and Picture Perfect.
Close monitoring and maintenance of all technical escalations that were sent to higher Engineering.
Administration of engineering engagements for supported product lines - weekly update calls with R&D and other departments
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Access Control Support Engineer
UTC Fire & Security Poland
UTC Center of excellence technical support division for EMEA. A multinational team of very skilled engineers that are able to support UTC business partners in complex and difficult challenges.

Part of the Center Of Excellence team.
Support engineer for access control, intrusion and video systems.
Extensive knowledge about enterprise and global security systems.
Technical assistance prior, during and after software platform installation.
Phone, E-mail and remote access troubleshooting for software platforms.
Customized local tests and simulations for specific installation requirements.
Hardware advanced testing and simulations.
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Presales Engineer / Technical Support Engineer
UTC Fire & Security Romania
Multinational company that acquired the GE Security business completely and added it to their own portfolio. It's activity is manufacturing security products and provide security solutions for Fire, Intrusion, CCTV and Access Control.

Continued the same activity as in GE Security but with some new freely chosen tasks:

Romanian Fire Department presentation in city of Iasi to introduce the newest and most efficient fire detection and prevention solutions.
Active attendance to Building Installations University from Bucharest to train future engineers in the advanced security systems.
Performed regular university lectures about general fire and intrusion detection systems and UTC equivalent solutions.
Prepared universal fire detection training materials, with reference to UTC solutions, for insurance companies and presented to one of the largest insurance broker in Romania.
Prepared End-User customized solutions and presentation materials to effectively show the UTC sales and technical advantages.
Performed multiple five days sales and technical trainings for the Bulgarian security community in Sofia, Varna and Burgas.
Actively involved in the Business Partner annual sales meeting in both Romania and Bulgaria.
Assisted business partners with demo and trial setups for their customers.
Prepared custom made quotation tool for ATS classic, 2X, FP2xxx, 1X, and Gas detection systems to support business partners.
General Electric
Presales Engineer / Technical Support Engineer
Multinational company with more the 65k employees around the world. It's activity is manufacturing security products and provide security solutions for Fire, Intrusion, CCTV and Access Control.

Became the first GE presales and support engineer for Romania and Bulgaria.
Support local area sales manager to develop business relationship with companies from both countries.
Performed periodical E-mail communication sessions to introduce new products, technical releases, software and hardware upgrades and new release versions.
Developed frequent training sessions to raise awareness about GE in the region.
Performed regular visits and individual seminars.
Regular travel to business partners and performed local sales and technical trainings with different audience.
Assisted business partners with demo and trial setups for their customers.
Got directly involved in high-end customized projects to support partners with advanced product and solution knowledge up to the commissioning phase.
Trained business partners how to use company's products and tools in order to build their own designs and quotations.
Developed quotation tool program to help business partner correctly quote their projects.
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Technical Manager
Eltek Distribution
Eltek Distribution is part of the same group as Avitech Co SRL, with the same management board. Small distributor company with around 30 employees distributed within sales and technical support departments. It's main activity was to establish distribution agreements with international manufacturers and distribute products and solutions to local installers and partners.

Developed the security distribution channel together with the sales manager of the company.
Became the first contact person for all international manufacturers.
Established the base of technical support program for local partners.
Implemented the first training sessions for local installers to learn about product portfolio.
Organized periodical sales trainings and technical workshops in the company's premises or around the country.
Improved product awareness for all product lines.
Further improvement of professional skills.
Became the official representative of Eltek within ARTS - Romanian Association for Security Technologies.
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Technical Manager
Avitech CO SRL
Medium size company with around 200 employees and strong technical experience in integrated systems. It's activity as an integrator is creating custom built solutions based on customer requirements and on the available high-end technologies. Involved in large projects in both private and governmental area.

Developed the Security Department from zero, starting from one employee and one CCTV manufacturer.
Reached the position of Technical Manager within one year.
Increased the system design and integration team to 6 designers and 26 installer technicians in the first year of management position.
Successfully signed agreements with more than 10 important security systems manufacturers all over the world.
Acquired very strong business knowledge and market understanding.
Became the official representative of Avitech Co SRL within ARTS - Romanian Association for Security Technologies.
Actively attended all ARTS meetings with National Crime department to asses the new risks and ways to electronically protect both public and private assets and life.
Developed very strong communication skills.
Strengthen business relationship with local installers and distributors and developed a trust related business.
Increased the company awareness and recognition as a strong system integrator on Romanian market.
Actively involved in the marketing process to raise awareness regarding the companies solutions.

Szkolenia i kursy

-2016 - UTC F&S BV – Morpho readers training
-2016 - UTC F&S BV - Onguard 7.1 Core training
-2013 - UTC F&S BV - FC Wnx Enterprise & Global Manage & Support
-2011 - UTC F&S BV - Tools for Trainer Excellence.
-2010 - UTC F&S BV - Advanced Access Control - FC Wnx & M5
-2009 - GE BV - Advanced video - VisioWave
-2008 - ARTS Romania - License for Security Engineer
-2008 - Bucharest Romania - Integrated Security Systems
-2007 - Lugano Switzerland - Integrated Security Systems
-2007 - Lugano Switzerland - Fire Detection systems
-2007 - Brighton UK - Access Control Systems
-2006 - IBR Romania - License for Security Technician

Edukacja

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Remote control and Electronic Communication in Transport systems, inżynierskie
Politehnica Bucuresti

Specjalizacje

Inżynieria
Automatyka
Inżynieria
Elektronika/Elektryka
Inżynieria
Inne
Sprzedaż
Inżynieria/Technika/Produkcja

Zainteresowania

Woodworking
Gardening
Do It Yourself - building electric Go-karts