Sebastian Wełna

Service Delivery Manager
Bydgoszcz, kujawsko-pomorskie

Umiejętności

MDM Certyfikat ITIL v3 Team Managment Team Management & People Management Citrix Xen Mobile Cisco Meraki Service manager Team Maneger

Języki

niemiecki
ojczysty
polski
ojczysty
angielski
biegły
hiszpański
podstawowy

Doświadczenie zawodowe

Atos Poland Global Services Sp. z o. o.
Service Delivery Manager
• Managing the flow of day-to-day operations
• Creating, analyzing and providing reports
• Handling complains
• Reviewing daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise)
• Providing direction, instructions and guidance to the team for the purpose of achieving a certain goal
• Identifying and taking appropriate actions based on daily, weekly and monthly KPI reports
• Taking actively part in meetings with the customer to analyze the results
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Service Manager
Cancom GmbH
• Being the single point of contact for the Customer
• Handling complains
• Reviewing daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise)
• Providing direction, instructions and guidance to the team for the purpose of achieving a certain goal
• Managing the flow of day-to-day operations
• Creating, analyzing and providing reports
• Identifying and taking appropriate actions based on daily, weekly and monthly KPI reports
• Taking actively part in meetings with the customer to analyze the results
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Mobile Device Management - MDM Specialist
Cancom GmbH
- Customer meetings
- Documentation
- Environment Support

Technologies
- Mobile Iron
- Citrix Xen Mobile
- Cisco Meraki
Atos Poland Global Services Sp. z o. o.
Team Manager - WSDS Service Desk 2nd Line - Siemens GAIN
- Team Lead of 50 2nd Line WSDS Service Desk Agents
- Set up of Second Line Support
- Knowledge and process transition
- Creation of service specific documentation
- Service, Process architecture
- Team recruitment
Atos Poland Global Services Sp. z o. o.
Citrix XenMobile Service Development / Mobile Device Competence Center MDM
MDM Service Development Tasks

- High Level Design Tasks
- Creation of service specific documentation: OWI, OOC
- Organizing of trainings: 1st, 2nd Line
- XenMobile Lab Environment setup
- Tests on Devices
- Samsung KNOX

Mobile Device Competence Centre

- CItrix XenMobile
- Advanced mobile OS knowledge:
Android, iOS, Windows Phone, Black Berry
- Customer presentations
Atos Poland Global Services Sp. z o. o.
VDI - 2nd Line Support - Siemens
- Knowledge transition and trainings
- Service support
- Remote Desktop Administration
- XenDesktop, NetPro
Atos Poland Global Services Sp. z o. o.
2nd Line Support , Service Desk Coordinator - Alstom Group
German Service Desk Coordinator Tasks
- Service improvement

Second Line Support Engineer
- Germany, Switzerland, England, Poland
- Desktop Support: Win XP, 7
- Software assignment
- Application support for example:
Lotus Notes, MS Office 2000 - 2010,
MS Windows, SAP, ITSM 7
- Organizing of trainings: Lotus Notes, BlackBerry,
Office, Desktop Support
Atos Poland Global Services Sp. z o. o.
1st Line Support Engineer - Alstom Group
- German, English, Polish
- Application support: Lotus Notes, MS Office 2000 - 2010, MS Windows, SAP, ITSM 7
- Desktop Support
- Ticket creation,
- Dispatching

Szkolenia i kursy

Certyfikaty
• ITIL Foundation V3 - certfikacja
• Citrix XenMobile Solutions - 370 Designing, Deploying and Managing
• Mobile Iron - Support Specialist Fundamentals
• Cisco Meraki - CCMA

Szkolenia
• MS-50292 - Administering and Maintaining Windows 7

Edukacja

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Stosunki Międzynarodowe, licencjackie
Kujawsko-Pomorska Szkoła Wyższa
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Germanstyka, magisterskie
Uniwersytet Kazimierza Wielkiego w Bydgoszczy

Specjalizacje

Call Center
Zarządzanie Call Center
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie IT
Zarządzanie jakością
Zapewnienie jakości

Inne

Obywatelstwo

- Niemieckie
- Polskie

Grupy

3 wszystkich wypowiedzi
1 plus
Monachium
Monachium
Grupa ludzi ktorzy mieszkaja w Monachium albo lubia to miejsce