Umiejętności
MDM
Certyfikat ITIL v3
Team Managment
Team Management & People Management
Citrix Xen Mobile
Cisco Meraki
Service manager
Team Maneger
Języki
niemiecki
ojczysty
polski
ojczysty
angielski
biegły
hiszpański
podstawowy
Doświadczenie zawodowe
Service Delivery Manager
• Managing the flow of day-to-day operations
• Creating, analyzing and providing reports
• Handling complains
• Reviewing daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise)
• Providing direction, instructions and guidance to the team for the purpose of achieving a certain goal
• Identifying and taking appropriate actions based on daily, weekly and monthly KPI reports
• Taking actively part in meetings with the customer to analyze the results
• Creating, analyzing and providing reports
• Handling complains
• Reviewing daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise)
• Providing direction, instructions and guidance to the team for the purpose of achieving a certain goal
• Identifying and taking appropriate actions based on daily, weekly and monthly KPI reports
• Taking actively part in meetings with the customer to analyze the results
Service Manager
Cancom GmbH
• Being the single point of contact for the Customer
• Handling complains
• Reviewing daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise)
• Providing direction, instructions and guidance to the team for the purpose of achieving a certain goal
• Managing the flow of day-to-day operations
• Creating, analyzing and providing reports
• Identifying and taking appropriate actions based on daily, weekly and monthly KPI reports
• Taking actively part in meetings with the customer to analyze the results
• Handling complains
• Reviewing daily, weekly and monthly KPIs reports for the assigned customer account to ensure that service is delivered according to Global Service Desk standards (quality, productivity and time wise)
• Providing direction, instructions and guidance to the team for the purpose of achieving a certain goal
• Managing the flow of day-to-day operations
• Creating, analyzing and providing reports
• Identifying and taking appropriate actions based on daily, weekly and monthly KPI reports
• Taking actively part in meetings with the customer to analyze the results
Citrix XenMobile Service Development / Mobile Device Competence Center MDM
MDM Service Development Tasks
- High Level Design Tasks
- Creation of service specific documentation: OWI, OOC
- Organizing of trainings: 1st, 2nd Line
- XenMobile Lab Environment setup
- Tests on Devices
- Samsung KNOX
Mobile Device Competence Centre
- CItrix XenMobile
- Advanced mobile OS knowledge:
Android, iOS, Windows Phone, Black Berry
- Customer presentations
- High Level Design Tasks
- Creation of service specific documentation: OWI, OOC
- Organizing of trainings: 1st, 2nd Line
- XenMobile Lab Environment setup
- Tests on Devices
- Samsung KNOX
Mobile Device Competence Centre
- CItrix XenMobile
- Advanced mobile OS knowledge:
Android, iOS, Windows Phone, Black Berry
- Customer presentations
2nd Line Support , Service Desk Coordinator - Alstom Group
German Service Desk Coordinator Tasks
- Service improvement
Second Line Support Engineer
- Germany, Switzerland, England, Poland
- Desktop Support: Win XP, 7
- Software assignment
- Application support for example:
Lotus Notes, MS Office 2000 - 2010,
MS Windows, SAP, ITSM 7
- Organizing of trainings: Lotus Notes, BlackBerry,
Office, Desktop Support
- Service improvement
Second Line Support Engineer
- Germany, Switzerland, England, Poland
- Desktop Support: Win XP, 7
- Software assignment
- Application support for example:
Lotus Notes, MS Office 2000 - 2010,
MS Windows, SAP, ITSM 7
- Organizing of trainings: Lotus Notes, BlackBerry,
Office, Desktop Support
Szkolenia i kursy
Certyfikaty
• ITIL Foundation V3 - certfikacja
• Citrix XenMobile Solutions - 370 Designing, Deploying and Managing
• Mobile Iron - Support Specialist Fundamentals
• Cisco Meraki - CCMA
Szkolenia
• MS-50292 - Administering and Maintaining Windows 7
• ITIL Foundation V3 - certfikacja
• Citrix XenMobile Solutions - 370 Designing, Deploying and Managing
• Mobile Iron - Support Specialist Fundamentals
• Cisco Meraki - CCMA
Szkolenia
• MS-50292 - Administering and Maintaining Windows 7
Edukacja
Specjalizacje
Call Center
Zarządzanie Call Center
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Zarządzanie IT
Zarządzanie jakością
Zapewnienie jakości
Inne
Obywatelstwo
- Niemieckie
- Polskie
- Niemieckie
- Polskie