Sebastian Wasilewski

Provide premier support service to clients including but not limited to software installation, hardware replacement, loaner equipment, mobile device support, and training/guidance on use of Discovery approved applications/tools
Manage stock for replacement equipment needed on-hand, PC/Mac refresh projects for new equipment
Support deployment of equipment to new users or movement to new locations
Raise awareness and inform management team of potential day-to-day issues or obstacles
Maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets
Provide support in the management of outages as needed, providing communications to small and large scale user groups.
Be proactive and ensure constant follow up with involved IT teams to ensure resolution
Embrace and support new technologies introduced first hand to IT
Provide support for on-site or remote events and meet

English speaking Service Desk
First point of contact for internal end-users located globally (Americas, Europe & Middle East & Africa, Asia & Pacific)
Respond to Service Desk phone calls
Log IT issues, categorizes, prioritize and analyze them
Resolve end-user issues (First Call Resolution) or escalate to relevant assignment groups as appropriate
Document and follow standard operating procedures.
Experience with Windows operating systems (XP/7/8) and Microsoft Office 2007/2013 suite
Working knowledge of Active Directory, Microsoft Exchange, SCCM
Knowledge of LAN/WAN technology – experience with TCP/IP
Managing SAP Account C11, BWP, E03

I am responsible for maintaining, updating and modifying the software used by Cordant organization and its clients. This system is called InSight.
I deal with problems users have with application software. This may involve amending some of the software code, or retrieving files and data that have been lost when a system crashes or an inexperienced user makes a mistake.
Problem solving could also include devising modifications that tailor the software to the company.

They may specialize in a specific area of the work such as the basic operation software (working with codes and low-level computer language, feeding in the amendments, add-ons and corrections to the program that the software supplier regularly sends out to users.
This is a fast-moving area where practices change frequently, so they could be involved in designing more significant modifications or add-ons. Discussing the user’s needs with them, then write a specification, create a design to match it and program the code using an applications language. They then test the program to make sure that it functions effectively before downloading it onto the system for it to go ‘live’, maintaining the live system, and training for the use on the new system. Payroll spread sheets to help with any anomalies found on a weekly basis.

Supporting the day to day running of a national transport operation.
Planning fleet servicing and defects and fleet resource availability.
Monitoring driver daily performance, delivery performance and scanning performance.
Maintenance of Trans Net and C Cam asset management system.
Investigation and resolution of customer queries.
Preparing drivers paperwork and load manifests.

Providing office catering and corporate catering service.
Running own small business with 5 employees chefs and drivers.

Work as part of proactive team of support staff responsible for delivering a high quality, customer-focused professional service. Providing the very highest level of technical support and customer service to internal staff.

Updating and monitoring IT user accounts.
Maintenance & management of the Critical Windows based Server Environment.
Maintaining up to date Antivirus levels on all machines company wide.
Working on Active Directory accounts, configuration of laptops.
Managing and monitoring of backups in multiple locations.
Providing maintenance support and break-fix solutions.
Follow documented processes i.e. implementing change control procedures.
Liaising & meeting with external suppliers of IT services.
Troubleshooting technical problems and implementing solutions.
Purchasing of IT Equipment and software in line within agreed budgets.
Supporting a multi-site IT Infrastructure of at least 100 employees.
Responsible for the fast and accurate troubleshooting of reported faults.
Providing technical support via helpdesk systems for a wide range of internal & external applications.

2 x Windows Server 2008 RS2 (1st Active Directory, basic roles, 2nd MS SQL 2005, Exchange Server)
1 x Linux Debian (Web Server APACHE, SQL Server, ProFTPd Server, SAMBA, NAT, FIREWALL)

2 x Windows Server 2008 RS2 plus NewTek TriCaster (TV Signal Transmitters)

Monitoring, problem diagnosis and management of network devices based on the following technologies:.
DSL, Ethernet, Optical Fiber, Wireless.
Monitoring and configuring network servers based on Linux.
Remote monitoring technicians.
Planning and documenting a network structure.
Analyzing and solving problems escalated with other organizational units.

Managing order schedule with very busy environment company wide.
Responsible for work schedule according to loading department needs.
Resolving issues with stock control integrity, planning, investigate.
Preparing and providing daily base performance employees excel spreadsheets.
Making advanced excel spreadsheets (pivot table, vlookups and etc).
Working with SAP, Citric Catalyst, Business Object software.