Sebastian Lachowski-Souksengphet

- close cooperation with sales team
- analyzing customer requirements and preparing configuration recommendations
- responsibility for UAT and issue resolution related to customer setups
- validation and correction of census data for data imports
- participation in system configuration and process enhancements
- responsibility for coordination between process owners/ operational stakeholders and IT development department
- responsibility for providing system demos and user training sessions

- close cooperation with customer project team
- participation in implementation, solution validation testing and change management process
- responsibility for data integration between customer database, Vendor Management System (VMS) and internal Managed Service Provider (MSP) database
- participation in operational and service meetings
- administrative functionalities within VMS (master data and system configuration updates, user support)
- preparation of periodic and ad-hoc operational, SLA and forecast reports
- responsibility for processing activities within vendor management system and preparing status reports to guarantee workflow as per agreed timelines
- responsibility for creating and updating the process documentation for customer and supplier users
- responsibility for providing system demos and user training sessions

- processing and coordinating daily, weekly and monthly activities within the Order to Cash team: Order Management, Inventory Management and Accounts Receivable
- preparation of weekly and monthly reports
- participation and coordination of UAT
- coordination of issue resolution in Oracle database
- responsibility for creating and updating the process documentation (Desktop Procedures, Job Aids and Local Work Instructions)
- participation in process improvement projects