Samuel Guzikowski

- Responsible for production batch applications into the IWS environments through several customers.
- Managing request for service, ad-hoc batch and permanent schedule changes.
- Managing batch schedules, calendars, resources, dependencies and critical path information.
- Managing softcopy request for report creation.
- Managing tool installation requests.
- Perform administrative and maintenance tasks keeping production standards.
- Verifying and updating support documentation and ensuring its availability.
- Performing any pre-processing activities (i.e. Scheduling, Job Setup, App. Lib Mgnt, Element
validation, softcopy, user validation).
- Developing and maintaining standards for job acceptance and implementation.
- Identifying manual procedures performed by the team and deploy automated solutions.
- Sharing best practices with the Service Line
- Managing the proper design, execution and improvement of the service flow.
- Handle DR from Production Analyst perspective.
- Handle cross process and service flow requirements.
- Administration of IWS, Automation scripts and the whole system libraries.
- Testing and deployment jobs using JCL and REXX.
- Test, install and administrate batch tools into new LPAR environments.
- Execute/Reject and analyze Service Requests, Changes, Incidents ensuring production standards.
- Daily report of systems health.

- Performing all standard System Operator tasks including dispatching.
- Able to act as Subject Matter Expert on night shifts.
- Supervise team of operators during 24/7 shifts.
- Ensure all service SLA are met.
- Dispatch all incoming workload matching resource skills to ensure and optimize service functioning.
- Prepare, supervise and execute complex maintenance windows.
- Continually match workload and resource skill to optimize deliverable execution.
- Lead critical escalation and problem solving.
- Conduct education for new operators.
- Able to identify and lead improvements.
- Review technical documentation.
- Ensure all daily basic task are handled.
- Ensure proper turnover between shifts.
- Identify and assess skills of team members and maintain overview on staffing availability.
- Lead resolution of issues.

- Perform console monitoring and operations in order to identify and resolves system issues.
- Administrate batch job flow.
- Knowledge of JCL, TSO/ISPF, SDSF, OPC, IWS, CICS, IMS, DB2, MQ , System Automation, NetView
environments.
- Perform JCL overrides and restarts.
- Performing regular maintenances with IPLs , including during Disaster Recovery, using HMC and
GDPS.
- Monitor IWS batch monitoring.
- Monitor mainframe components and mid-range production systems.
- Provide first level problem determination, escalation and resolution based on approved recovery
procedures.
- Manage incidents including appropriate escalation.
- Manage critical system issued ensuring all SLO/SLA are met.
- Ensure 24x7 support on Incident, Problem, Change and Service Requests using Service Now and
Maximo.
- Manage changes.
- Perform RCA and manage reports.
- Execute daily checklists to ensure proper system functioning.
- Create/update documentation based on the system incidents and issues.
- Execute system procedures in cooperation with other team members.
- Execution of SPUFI, Endeavor, EasyTrieve, NewCopy, subsystem and batch restarting.