Salomao Silva

• Coordination of all requests for associates through an assurance of proper approvals
• Resolution of operating system, application, network, SAP, and mobile data device problems
• Tier II resolutions when appropriate following IT protocol and security procedures
• Contact with SAP functional teams to resolve non-configuration issues with SAP
• Work with BPOs to obtain approvals and correct roles for processing SAP Security Requests
• SAP sourcing - entering requisitions, info records when requested
• Software applications installation when required
• Windows Server (Messaging, DHCP, DNS, Active Directory, Group Policy, SCCM, Terminal Services)
• Virtualization technologies (VMware-HyperV)
• Experience with O365 and other cloud services (Azure)
• Diagnosis performance of issues

• Network management and users' support
• Contact with suppliers and vendors
• Hardware | Software inventory
• Office 365 and Backup on cloud
• Microsoft compliance
• Security practices

• Support business clients in Brazil, Argentina, Uruguay and Paraguay
• Translation of files and meetings from English into Brazilian Portuguese
• Project management
• Netsuite ERP activities

• Support to users’ requests on field
• Incident / change management

• Development of screens and navigation pages in C# and Xaml
• Use of Agile tools like Slack, Gitbucket and Trello
• Manual test cases and Unit
• QA activities

• E-Payment security projects (credit/debit cards) for clients in LAC, USA and Canada
• Kick-off meetings, planning, scope validation, info on costs and risks
• Projects migration from Magnetic stripe to CHIP Card, implementation services
• Authorization, clearing and settlement to issuers, acquirers (POS, ATM) and merchants
• Network interface validation and support the clients to configure the simulators
• Delivery of all projects work to agreed deadline
• Contact with Change Management Team, Vendors and Processors

TEST ACTIVITIES:
• Online/offline test cases
• Logs validation
• EMV and M-TIP Cards tests

Keywords: ATM, POS, bank/credit card issuing , processing, MasterCard gateway operation

• Managed the control of users in the network, creation of new user accounts, backup tasks
• Configuration and technical background in network, infrastructure activities, GPO’s
• Setup desktop/work-groups, troubleshoot physical and virtual servers (Hyper-V)
• Supported users by phone, emails, on-site and remotely assistance
• Performed security practices activities like antivirus and firewall

• Inbound calls from VIP business clients worldwide related to issues on the network
• Tests on network platform (Datacom, Newbridge and Frame Relay) to identify possible errors and try to fix them in the first contact (FCR).

• Controlled user account management functions in Active Directory
• Granted/Revoked access to the global network / users’ data and profile migration
• Created standard/privileged accounts, folders and groups.

• Supported global users phone, e-mails and RDC (24/7)
• Created ticket requests and investigated issue to resolve them in a timely manner on Windows systems and Office package, VPN, password reset, network and printer’s installation.