Robert Markert

- validating warranty claims;
- controlling of service partners repair activities;
- auditing service partners;
- finding week points and implementing improvements in repair processes;
- supporting service partners in the field of logistics;
- giving financial administrational support to service partners.

- controlling of service partners repair activities
– KPI-s monitoring, benchmarking
- maintaining of IRIS reporting system
- preparing of custom reports for external customers

- supervising prompt deliveries of spare parts for service partners in Eastern Europe;
- estimating service partners’ future needs on the basis of sales reports and forecasts;
- calculating and placing orders adequate to estimations;
- optimizing logistic processes and reporting systems with cooperation of service partners;
- monitoring service partners in the area of proper spare parts usage reporting for warranty repairs;
- supervising service partners’ Key Performance Indicators achievements in the field of logistics;
- preparing and managing optimizations projects.

- planning and organizing import process of cars to Poland;
- supervising the distribution of cars throughout Poland;
- cooperating with Sales Team;
- cooperating with logistic operators, custom agencies and custom offices;
- managing logistics data base;
- preparing detailed sales and stock reports.

- maintaining relationships with clients and distributors in Poland;
- establishing business relations with new customers;
- preparing commercial documents: agreements, invoices etc.;
- managing a group of sales representatives (1997 - 1999).