Robert Domański Pmp

Responsible for Data Processing activities in EMEA region, including 2 SSC operations centres (Ireland, Poland)
and 10 local offices in Europe.
- managing large (100+) staff geographically distributed
- coach and mentor for the staff
- daily ops activities in processing thousands of documents (with local office managers)
- active role in using modern technology to cut costs and increase effectiveness
- mapping current processes and active search for improvements
- transitioning of activities between countries
- setting KPIs and SLAs
- new reporting system
- complex audits and improvements plans implementation

SELECTED ACHIEVEMENTS
2015 Complex internal audit in Singapore
2015 Transition of operations to Poland
2016 Audit and improvement actions in Ireland

I have lead complex projects in IT environment, EMEA, including:
- automation of reporting for track and trace plus troubleshooting
- setting standards for KPI and future operations in BAU (business as usual) mode
- mapping of processes and interdependencies with other projects
- daily cooperation with virtual teams in Germany
- structuring massive data into reporting, then going into action packages

SELECTED ACHIEVEMENTS
2014 Started a preps work for integration recently bought company into Atos structures
2014 New form, semi automatic, for candidate reviews
2013 Project management for a large German customer (5000 servers)

- Creating functional solutions, pursuing transparency of processes, mapping processes.
- Enhancing and improving support systems.
- Managing relationships with suppliers, preparing contracts, optimising costs.
- Managing programmes and projects in an international environment.
- Managing a virtual team, geographically distributed (Germany, Spain, Ireland, UK, Poland).

SELECTED ACHIEVEMENTS
2012 Checklist for new, customized configurations
2011 Program Management (27 projects) for a key account in EMEA region.
2010 Program manager for Israeli accounts
2010 Order backlog management for EMEA region.
2010 Order backlog reduction by 50%.
2010 Internal communication: sales dept - Dell factory Poland

- Managing up to 20 heads (sales orders processing, inbound logistics, deliveries, customer care, invoicing)
- Managing relationships with suppliers, preparing contracts, optimising costs.
- Developing and managing long-term relationships with external and internal customers, e.g.: sales, finance, IT.
- Identifying HR needs: selecting and recruiting employees.
- Identifying training needs, conducting coaching sessions and training courses (using internal resources).

SELECTED ACHIEVEMENTS
2009 Logistics dept relocation (20 heads)
2007 Reduction of delivery time by 33%
2006 Introducing customer care team (5 heads)
2005 Automation for issuing invoices
2004 e-logistics, electronic documentation
2003 Implementation of a new IT system for a company
2002 New supplier of logistics services, costs -40%
2001 Order status report for sales dept.