Remigiusz Michałowski

ION.NET trading platform. Identifying test requirements from specifications, mapping test case requirements and designing test coverage plans. Developing, documenting, and maintaining test cases for functional testing. Conducting test planning and test sign-off with the Client. Isolate, replicate, and report defects to development and verify the resulting fix. Identifying potential quality issues in our systems/processes and driving needed change. Documents the results of testing. Recommends actions leading to software quality improvement. Works closely with developers. Responsible for QA review process for all signed-off tasks, oversee its compliance.
One of the main interviewer for manual testing postions in EPAM (50+ interviews completed).

Smart Cloud Provisioning – functional, integration, regression and installation tests in diffuse cloud computing environment. Responsible for planning and executing component upgrade tests for incoming fixpack. Recreate and investigate defect scenarios, find root cause of sw failure, introduce fixes or propose workarounds, review product documentation. Gather common use cases, typical application configurations and user settings from end user environments - translate them into future testing activities.

Fusion (Tivoli Endpoint Manager fixlets) – endpoint self-assessment and policy enforcement, scrum methodology; Develops and executes software test plans/test cases according to specified requirements. Document fixlet defects using a bug tracking system, and report defects to software developers. Communicate test progress and test results. Maintains documentation of test results to assist in debugging and modification of fixlet. Consults with development engineers in resolution of problems. Designs, codes and executes automated test scripts. Prepares reports and documentation updates.

Software Knowledge Base Toolkit component - scrum methodology; development and execution software test plans, identifying test conditions, test cases and procedures; setup hw/sw test environment; test results documentation - identifying, classifying all bugs that violate stated requirements and design specifications. Perform initial debugging procedures by reviewing configuration files, logs, to determine breakdown source - consult with development engineers in resolution of problem. Communicate test progress, test results to project stakeholders and/or management. Responsible for evaluating, analyzing and testing new/modified software features. Component customization according to internal or external requirements.

Level 3 support leader for worldwide customers - Virtual Service Desk for Tivoli asset management products (TLCM, ILMT, TAD4D, TCM) - incident/problem recording and classification, performing initial debugging procedures, root cause investigation and diagnosis, keeping the customer informed of progress and providing most optimal solution or workaround. Raising and tracking RFCs. Liaise and follow-up with customer contacts, 1st and 2nd level support teams, architects and developers. Act as customers focal point – recording their needs and expectations to prepare for future enhancements.
Review/analyze data, tickets and documentation, generate statistics, trend analysis, reviewing the efficiency and effectiveness of L3 process, allocating predicted resources for the support effort, constant focus on the support key activities improvements to achieve maximum client's satisfaction. Communicate L3 achievements/results to project stakeholders and/or management.

L3 tools user - Retain, IBM Maximo, Call Center, CMVC – incident/problem tracking, escalate and follow up open cases, report on issue status. Making recommendations for continual improvement of mentioned tools

Software License Management project - software tagging R&D, database maintenance, functional and end-to-end tests. Validation of test results using SQL database querying and log file analysis - identifying problems & resolving them with the development team.

Member of one of IBM internal compliance process (Readiness & Enablement) - define, drive and maintain compliance processes across corporation, establish key policies and procedures, reviewing the efficiency and effectiveness of the process - increasing its visibility within the whole of IBM. Responsible for designing, implementing and maintaining internal ticketing system utilized to reduce process escapes. Monthly input data collation from internal databases, proactive data monitoring to prevent escapes from occurring and achieve the desired initial compliance rate.

Application trainings and knowledge transfer to new users and/or customers remotely by the phone and screen sharing (Lotus Live). Construction of training material, marketing material, internal and external presentations.

Technical IT support for over 300 users
Cooperation with external customers and/or stakeholders
Purchase software licenses and licensing agreements
Monitoring the validity and appropriateness of software licenses
Assets management (more than 5.000 items)
Installation, upgrade, maintenance, and repairing computer work stations
Cabling for systems, hubs, switches and routers
Installing, configuring and administering various Windows OS
Configuration clients on desktops for enterprise mail and messaging
Regular maintenance security patches update
Monitoring network servers, activities, services
Basic network administration
Knowledge Base (Wiki) maintenance and administration
Windows Terminal Server administration (accounts, profiles, groups, sharing folders, permissions, backups)
Internal helpdesk maintenance and monitoring
Software installation and configuration according to users and projects requirements
Network printers configuration and maintenance

Quality assurance and software tests for ORANGE application