Rafał Wiktorowicz

- Application Services Poland (SAP + Quintiq + Nestix)

1) Change Requests(CR), Tickets, Releases Testing and Training management
2) Process improvement ( CR, Requirement specifications and data collections including reporting needs and SAP standard and custom “Z” reporting possibilities)
3) Support for Business (Key Users , End Users ,Managers) , Concept Owners, Application Specialists , Consultants
4) Key Users’ Network management
5) Variant Configuration Responsibilities for CEE
6) Query Reports + ABAP additions
7) Interfaces’ monitoring
8) Business and System process controlling.
9) Support Master Data management network
10)Authorization management support

- SAP implementation (Global Template + 5 Rollouts memeber: Romania, Poland, CEE)– process expert role ( SD 70% MM 15% PP 15% ) ; working mostly in Helsinki, Finland in international team in 2007 and 2008:

1) Design, technical specs for layouts, reports (SAP R/3 , BW),
2) Translations EN-PL – PL-EN
3) Support for Applications Specialist, Local Process Experts, Concept Owners ,Key users, End Users , ABAP coders
4) Testing Order-to-Cash processes
5) Trainings for key users and local process experts
6) Communications between Business and SAP consultants
7) Conversion SD,MM,PP,FI data from legacy system to SAP
8) After Go live Support (SD/MM/PP)
9) HR implementation support , master data conversion.

- IT support

1) Hardware, software , LAN support
2) Administration of MS SQL database
3) Administration and development of add-ons to ERP system (Fourth Shift 7.0)
4) Support and Financial analyses for SUN SYSTEMS
5) Design , implementation , testing and trainings of RuukkiTrans (complex Transport planning web tool built in ASP.NET technology including warehouse operations with palmtops, interfaced with ERP system Fourth Shift); the role of team lead
6) complex reporting for business (SQL, Excel, Crystal Reports)
7) improvement of Order-to-Cash Processes via building of add-ons (C# ,VB for Excel programming included)
8) complex trainings for users

- Computer science company:

1) Installation and configuration operating systems and computer networks, configuration of computer hardware

- Buildings company :

1) Cost estimating
2) Human resources management , job process control
3) Settlements of accounts with Inland Revenue and Social Security
4) Establishing and holding up a business relations with contractors.