Rafał Tomaszewski

♦ Business and Functional Analyst Lead.

♦Strong understanding of processes across application functions, sources, targets, reports and maintenance tasks.
♦Responsible for estimation of analysis, analysis itself together with func. spec., test preparation, test documentation, internal test execution, contact with Business (DE, UK, IT) for RUN and CHANGE activities.
♦Single point of contact for team located in Warsaw (Head of Department located in DE)

♦Company's non-profit activity - Warsaw branch Change Supporter - responsible to suggest & support "good changes" accross all teams in Warsaw.

Promocja wycieczek zagranicznych i krajowych

♦ CRM system trainer for the Customer, a Bank from the BNP Paribas Group
(more than 400 participants on different organisation levels)
♦ analysis and development based on direct business consultation and requirement analysis
♦ develops and maintains strong relationship with customer at all required
level and functions
♦ The Security, Performance, Reliability and Load tests - scripting and
document creator
♦ DB reports using SQL Report builder 3.0 developer
♦ CRM reports using Crystal Reports developer
♦ Pivotal CRM developer

♦ Global Customer Group pipeline management during Senior Relationship Manager absence (Company biggest Multinational Customers)
♦ develops and maintains strong relationship with key customers at all required level and functions
♦ taking part in regional teleconferences
♦ drive business growth within a scope of allocated portfolio as well as manage account retention process,
♦ Making analyses, statistics, ad hoc reports for Head of Sales, General Manager and Head of Operations
♦ Ensure Sales, Account Managers and company partners performance tracking and incentive calculations are correct, otherwise making investigations
♦ Taking part in projects, new tools and facilities launches
♦ Making trainings for newcomers, making expert advices for the whole team (12 members)
♦ Managing Credit Committee from Sales side (issuing reports from the partner – Standard & Poor’s rating agency)
♦ Managing all small businesses and midsize companies
♦ Developing Excel based, automated reporting tools for internal and external usage
♦ Collecting, describing and raising tickets about all, many kind of technical problems appeared in systems and applications that are used by the customers, employees or vendors
♦ marketing resources management
♦ product portfolio: B2B Expense Management Solutions
♦ Siebel CRM business side admin

♦ Corporate Credit Risk Department
♦ co-responsible for entire credit process
♦ generate reports, business analyses
♦ avoid negative cash flow, frauds
♦ review and accept Customer’s Corporate Financial applications
♦ ensure effective team workflow and supervise junior member (contactor)

♦ analyse and setup cards in systems having Corporate Card application forms on the desk
♦ customer payment analyses, responsible to manage unidentified transactions (>1mln PLN daily)
♦ coordinate booking processes in United Kingdom regarding Polish market (current communication)
♦ late payment fee analyses

♦ responsible to generate product listing (adjusting photos in MS Excel)