Rafał Kierzkowski

managing 5 teams (23 people)
resposibilities:
- Supply Chain management
- Customer Service
- Call Centre

• managing team of 11 people
• ensuring high level of customer service (KPI monitoring) and call centre activites
• managing processes of:
 orders collecting (telephone orders, faxes, online orders, etc.)
 complaints management
 customer master data creation and maintenance
• responsible for active sales and supporting of promotional and marketing campaigns
• close cooperation with sales and marketing part of the organization

• managing team of 5 people
• responsible for Account Receivables (AR) process
• responsible for receivables monitoring and debt collection
• building and maintaining very good long-term relations with customers

• various responsibilities (credit control, AR, AP (foreign creditors), insurance, payments processing, bank statements reconciliation)