Rafal Dominiak

- Translating business needs into IT requirements
- Working closely with product owners and architects
- Assessing the usability and potential of new requests
- Documenting relevant solutions proposals into appropriate artefacts
- Publishing content related to HR and technical topics in collaboration with the Content Owners and Life Cycle Leads
- Gathering requirements of proposed changes or issues to be fixed and helping set scope definition
- Keeping content playbook and governance documents up-to-date within the proper shared space
- Testing and deploying new features
- Identifying gaps in current products and participating in creation of new solutions to fill these gaps
- Reviewing business requirements documents for completeness
- Creating monthly newsletter
- Assisting with UAT Testing

- Providing application release support for the business and IT;
- Application Integration Testing, Production Acceptance Testing and partially Users Acceptance Testing;
- Test cases creation and execution, using HP Quality Center;
- Participating in video-conferences with Business, to understand functional requirements prior application releases;
- Reviewing remediation actions submitted by the business for closure to assess whether these have addressed the relevant original risks;
- Creating operational procedures and knowledge articles for internal/external users;
- Performing scheduled revisions of procedures and knowledge articles;
- Providing business and technical support to application users;
- Acting as a Knowledge Manager for a Team of 12 people and around 9000 users worldwide;
- Providing coordination and implementation of users’ access for Operational Risk applications to global operational risk stakeholders to enforce operational risk control in all divisions;
- Leading small processes and improvement projects independently;
- Supporting Business Continuity Management;
- Currently responsible for training new joiners.

• Undertaking initial diagnostics of the incident, using
the tools available and resolving as many as possible
on initial contact
• Accurately recording and classifying all incoming
incidents with the appropriate priority, category
and incident summary details or error messages
• Accurate and timely hand off to other resolving teams

• Supervising prisoners during work, visits, trials, escorting them outside prison

• Working in prison reception, handling documentation connected with prisoners

• Monitoring CCTV cameras, performing cell searches

• Part of a tem responsible fot controlled removals of prisoners

Selling new and used cars

Acquiring new customers and sustaining good relationships with existing ones

Handling sales documentation

Selling complimentary products (insurance, credit)