Radosław Haas

- Act as the first point of contact for the identified population for the incoming inquiries regarding the online Performance Management system and process
- Input, maintain and audit employees data relevant for the online Performance Management and liaise with country HR to ensure alignment and data accuracy
- Ensure identified population is informed and understand the Performance Management process and key requirements
- Ensure that changes (e.g. ongoing improvements, upgrades, changes in the process) are adopted
- Plan and organize training activities
- Train remotely identified population to the online Performance Management
- Provide guidance and client care to ensure compliance, consistency, user satisfaction and positive user experience
- Raise issues and monitor closely resolution
- Report to Global Talent Management resolution plans, activities and progress
- Assist in the continuous development and improvement of processes, continually looking for opportunities to streamline and improve internal procedures
- Perform any and all additional responsibilities assigned by the Global Performance Management Process Owner

- Administration and configuration of an HP Service Manager
- Data loading and data management
- Service Catalog management
- Preparing documentations
- Providing internal HPSM trainings
- Solving issues reported by the users (L2)

Coordination and management of IT processes, (Incident and problem management, change management, configuration management).
Service Desk Team Leader's back up - discussing about new solutions, improvements , reviewing work, monitoring team performance , watching discipline among the team etc

Comprehensive IT for business clients in english language. Work on Windows XP, Windows 7, Windows Server etc. using wide range of tools and applications related to the service desk support such as Active Directory, HP Service Desk etc.