пропозиції роботи
Radosław Genew
Support Manager, Procera Networks Inc.
Wrocław,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Zarządzanie klientami
Active Directory
ochrona danych
Deep Packet Inspection
Dell PowerEdge Servers
Wysoka Dostępność
IDP
IPS
Linux
Równoważenie obciążenia
Administracja sieci
Architektura Sieci
Infrastruktura sieciowa
Networking
RAID
administracja systemami
Traffic Shaping
Wirtualizacja
Windows Server
Zarządzanie zespołem
VMWare ESXi
Zarządzanie procesowe
Macierze dyskowe
Serwery rackowe i kasetowe (blade)
Network Function Virtualization
Laboratorium Sieciowe
Zarządzanie Kadrą IT
Języki
angielski
biegły
Doświadczenie zawodowe
Support Manager
Procera Networks Inc.
Management of a regional (Europe+Middle East+Africa) support function as an individual contributor. Providing leadership and ownership of customer issues using a methodically and detail-oriented approach.
Management of escalations and critical accounts. Owning realtionship with R&D on escalated bugs and escalated issues. Defining and working with product management to implement required product support tools.
Ensuring process adherence and quality of service within tight SLAs. Creating comprehensive reports of the region's operation. Developing troubleshooting documentation an internal Knowledge Base.
Traveling to customer locations and representing Procera as a spokesperson.
Administration of a Network Lab. Providing trainings for Engineers. Recruitment and technical screening of job candidates.
Management of escalations and critical accounts. Owning realtionship with R&D on escalated bugs and escalated issues. Defining and working with product management to implement required product support tools.
Ensuring process adherence and quality of service within tight SLAs. Creating comprehensive reports of the region's operation. Developing troubleshooting documentation an internal Knowledge Base.
Traveling to customer locations and representing Procera as a spokesperson.
Administration of a Network Lab. Providing trainings for Engineers. Recruitment and technical screening of job candidates.
Technical Lead
Technical advisory role for high-profile ISPs worldwide. Escalations management. Managing L1 and L2 Network Engineer teams & workflow. Ensuring process adherence. Building up an internal Knowledge Base. Set-up and Administration of Networking Lab.
Deep Packet Inspection; Layer 4-7 traffic shaping; Provisioning and AAA in fixed and mobile networks; Core/edge administrative support for carriers in EMEA and North America; Policy enforcement; VMWare Server Virtualization; Solutions deployment and testing; Customer/Partner NOC relations; Software engineering consultation; Development cycle support;
Deep Packet Inspection; Layer 4-7 traffic shaping; Provisioning and AAA in fixed and mobile networks; Core/edge administrative support for carriers in EMEA and North America; Policy enforcement; VMWare Server Virtualization; Solutions deployment and testing; Customer/Partner NOC relations; Software engineering consultation; Development cycle support;
Senior Network Engineer
Deep Packet Inspection; Layer 4-7 traffic shaping; Provisioning and AAA in fixed and mobile networks; Core/edge administrative support for carriers in EMEA and North America; Policy enforcement; Solutions deployment and testing; Customer/Partner NOC relations; Escalations management; Software engineering consultation; Development cycle support;
Network Engineer
Deep Packet Inspection; Layer 4-7 traffic shaping; Core/edge administrative global support
Szkolenia i kursy
Cisco Networking Academy CCNA, Network Fundamentals.
Oracle9i Database training.
University of Cambridge ESOL Certificate in Advanced English, Grade A.
Advanced DPI training, Sweden
Advanced Provisioning training, Sweden
Oracle9i Database training.
University of Cambridge ESOL Certificate in Advanced English, Grade A.
Advanced DPI training, Sweden
Advanced Provisioning training, Sweden
Edukacja
Master of Business Administration Executive Programme, MBA
Uniwersytet Ekonomiczny we Wrocławiu
Informatyka, inżynierskie
Wrocławska Wyższa Szkoła Informatyki Stosowanej
Specjalizacje
IT - Administracja
Administrowanie sieciami
IT - Administracja
Wsparcie techniczne/Helpdesk
