Radosław Fiszbach

- Providing enrolment process for online programmes by calling, emailing prospective students in regions of Europe, Africa, Asia and Middle East
- Conduct outbound and inbound calls to prospective students, discussing about interest of studying MSc, MBA and DBA programmes
- Providing with necessary information after responding to marketing campaigns: webinars and info sessions
- Assist prospective students with all aspects of enrolment process (interview, admissions, financial aid, preparation courses)
- Cooperation with Managers
- Managing Onyx database
- Working on relevant KPI’s
- Responsible for lead allocation to 25 members of a team

Responsible for web-based service that provides a single integrated solution for exception item processing and dispute resolution – Visa Resolve On-Line (VROL) for Santander Bank, Cahoot (internet division of Santander UK). Including 5 weeks Visa & Master Card regulations training in Madrid, Spain.


• Reporting:
- Resolving customer queries specified by relevant KPI’s
- Day-to-day management of VROL team
- Providing reports, at agreed intervals, on performance of assigned work team
- Verification of incoming complaints for compliance with the regulations of the payment system MasterCard, VISA
- Complaint support for credit card transactions of banks associated within card issuers in the Visa and MasterCard systems

• Controlling:
- Supporting the team to achievements performance / quality standards defined in relevant service level agreements
- Producing necessary aging and payment reports and pivot analysis
- Team controls, quality checks, SOX
- Cooperation with Project Managers

• Supervision:
- Motivating and coaching junior / advisor staff
- Conducting regular personal assessments
- Cooperating with VROL backup teams located in UK, Visa & Master Card customer service in UK

- Responsible for promoting the company image among students

-Responsible for clients’ accounts in Abbey National in field of transferring money to and from different banks in UK
-Communication with internal corporate, private clients and other British Banks in tracing missing payments
-Responsible for internet part of Abbey accounts – Cahoot in field of executing transfers in different currencies
-Dealing with incoming and outgoing international payments (chaps)
-Communication with financial departments in London and Coventry.

Responsible for signing new clients, preparing meetings and new offers for companies and individual clients, widen of package for current clients.

Company manufacturing metal outdoor wall panels.
I had a participation in performance of contracts for the retail chain Marks & Spencer, supervising the shipment of components necessary to build the new terminal at Dublin Airport.

Responsibility for the procurement of goods to individual stores in Gdansk, taking care of the image of products in stores, promotions

Internship in role of assistant of the Polish Ambassador, learning principles of operation of the diplomatic service, in the period 2001-2004 in September