пропозиції роботи
Przemyslaw Razik
Service Portfolio Executive at IBM ( XaaS / Hybrid Service Integration)
Katowice,
śląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Change Process
Cloud Computing
CRM
Hybrid Cloud
Iso 9000
IT Operations
ITIL
ITIL Service Strategy
Major Incident Management
Usługi zarządzane
Marketing
Outsourcing
Planning Budgeting & Forecasting
Zarządzanie problemami
Project Management
Projecting
Public Relations
RFS
Service Desk
Service Desk Management
Optymalizacja obsługi
Zarządzanie poziomem usług
Services Delivery
Six Sigma
Sla
Windows 7
Negocjacje
Zarządzanie IT
zarządzanie zmianą
Obsługa urządzeń biurowych
Zarządzanie zespołem
Obsługa klienta
Rozwiązywanie problemów
Komunikacja
Zarządzanie
Prawo jazdy kat B
Zarządzanie klientami
usprawnianie procesów
Realizacja projektów
Zarządzanie usługami IT
Strategia IT
customer relations
Zarządzanie incydentami
Certyfikat ITIL v3
Zarządzanie operacyjne
Umiejętności komunikacyjne
Umiejętności organizacyjne i priorytetyzacja
Budowanie zepołu
Finanse
dostarczanie usług
Zarządzanie usługami
pomoc techniczna
Outsourcing IT
Certyfikat ITIL
Cost reduction
Incident Managment
ITIL Service Design
ITIL Service Operation
Financial Management
Budgeting and forecasting
Administracja biura
Integration Services (SSIS)
Technologia informacyjna
Ekonomika
Oprogramowanie BMC
Usługi dla firm
Dostępność
XaaS
Języki
angielski
biegły
Doświadczenie zawodowe
Delivery Partner / IT Project Manager
Kyndryl
• Managed end-to-end mainframe contract for a $6.3B water technology company
• Lead zOS upgrade (zOS 2.5, zOS 3.1) projects for multiple LPARs
• Managed implementation of NW refresh program including setup of new WAN connectivity into DK Datacenter resulting in cost savings of ~30k euro/year
• Managed SAP ERP & S/4HANA end-to-end contract for steel manufacturing business
• Lead Patch Management schedule and SAP EHP3 to EHP8 Upgrade project
• Received 10/10 and 9/10 customer satisfaction results via Medallia Surveys in 2024• Managed end-to-end mainframe contract for a $6.3B water technology company • Lead zOS upgrade (zOS 2.5, zOS 3.1) projects for multiple LPARs • Managed implementation of NW refresh program including setup of new WAN connectivity into DK Datacenter resulting in cost savings of ~30k euro/year • Managed SAP ERP & S/4HANA end-to-end contract for steel manufacturing business • Lead Patch Management schedule and SAP EHP3 to EHP8 Upgrade project • Received 10/10 and 9/10 customer satisfaction results via Medallia Surveys in 2024
Skills: Project Management · z/OS · Negotiation · Team Leadership · SAP ERP · Wide Area Network (WAN) · IT Operations Management · IT Infrastructure Management · IBM Mainframe · SAP S/4HANA
• Lead zOS upgrade (zOS 2.5, zOS 3.1) projects for multiple LPARs
• Managed implementation of NW refresh program including setup of new WAN connectivity into DK Datacenter resulting in cost savings of ~30k euro/year
• Managed SAP ERP & S/4HANA end-to-end contract for steel manufacturing business
• Lead Patch Management schedule and SAP EHP3 to EHP8 Upgrade project
• Received 10/10 and 9/10 customer satisfaction results via Medallia Surveys in 2024• Managed end-to-end mainframe contract for a $6.3B water technology company • Lead zOS upgrade (zOS 2.5, zOS 3.1) projects for multiple LPARs • Managed implementation of NW refresh program including setup of new WAN connectivity into DK Datacenter resulting in cost savings of ~30k euro/year • Managed SAP ERP & S/4HANA end-to-end contract for steel manufacturing business • Lead Patch Management schedule and SAP EHP3 to EHP8 Upgrade project • Received 10/10 and 9/10 customer satisfaction results via Medallia Surveys in 2024
Skills: Project Management · z/OS · Negotiation · Team Leadership · SAP ERP · Wide Area Network (WAN) · IT Operations Management · IT Infrastructure Management · IBM Mainframe · SAP S/4HANA
Delivery Partner Executive / SAP Release Manager
• Managed large (over 250 SAP hosts) SAP ERP system and S/4HANA maintenance schedule and release management plan for FTSE100 packaging and paper company.
• Lead Operational meetings with customer and SLA reviews and reduced number of open tasks by 50%
• Planned and executed Cluster Tests and Failover Tests with monthly schedule
• Created and Owned the Operational Manuals as well as Detail Plans for system Upgrades• Managed large (over 250 SAP hosts) SAP ERP system and S/4HANA maintenance schedule and release management plan for FTSE100 packaging and paper company. • Lead Operational meetings with customer and SLA reviews and reduced number of open tasks by 50% • Planned and executed Cluster Tests and Failover Tests with monthly schedule • Created and Owned the Operational Manuals as well as Detail Plans for system Upgrades
Skills: High Availability Clustering · Negotiation · Release Management · Team Leadership · SAP ERP · Customer Management · Operations Management · Patch Management · SAP S/4HANA
• Lead Operational meetings with customer and SLA reviews and reduced number of open tasks by 50%
• Planned and executed Cluster Tests and Failover Tests with monthly schedule
• Created and Owned the Operational Manuals as well as Detail Plans for system Upgrades• Managed large (over 250 SAP hosts) SAP ERP system and S/4HANA maintenance schedule and release management plan for FTSE100 packaging and paper company. • Lead Operational meetings with customer and SLA reviews and reduced number of open tasks by 50% • Planned and executed Cluster Tests and Failover Tests with monthly schedule • Created and Owned the Operational Manuals as well as Detail Plans for system Upgrades
Skills: High Availability Clustering · Negotiation · Release Management · Team Leadership · SAP ERP · Customer Management · Operations Management · Patch Management · SAP S/4HANA
Global Project and Programme Lead
• Managed global project portfolio of +60 projects TCV $3 MIL across EMEA& US for $11B pharmaceutical company.
• Lead a Project Management team with 2 regional APMs (EU&USA) and 20 project managers from India, UK, Czech Republic and USA.
• Developed and implemented project management strategy involving Agile , KanBan method , Lean Six Sigma DAIMAC method and team building for project delivery improvement resulting in overall reduction of project proposal cycle time by 46% for US Market. Reduced RED projects to 0 (from 42)in the UK.
• Managed project financial portfolio that changed from -20% GP into profitable project portfolio with +23% GP.
• Lead and implemented automation projects including: ISIM (Identity Management), Continuous Compliance , Dynamic Automation for Incident Management.• Managed global project portfolio of +60 projects TCV $3 MIL across EMEA& US for $11B pharmaceutical company. • Lead a Project Management team with 2 regional APMs (EU&USA) and 20 project managers from India, UK, Czech Republic and USA. • Developed and implemented project management strategy involving Agile , KanBan method , Lean Six Sigma DAIMAC method and team building for project delivery improvement resulting in overall reduction of project proposal cycle time by 46% for US Market. Reduced RED projects to 0 (from 42)in the UK. • Managed project financial portfolio that changed from -20% GP into profitable project portfolio with +23% GP. • Lead and implemented automation projects including: ISIM (Identity Management), Continuous Compliance , Dynamic Automation for Incident Management.
Skills: ITIL Service Strategy · Kanban · Planning Budgeting & Forecasting · Negotiation · Team Leadership · Process Automation · Lean Six Sigma · Agile Project Management · Senior Stakeholder Management · Project Team Management
• Lead a Project Management team with 2 regional APMs (EU&USA) and 20 project managers from India, UK, Czech Republic and USA.
• Developed and implemented project management strategy involving Agile , KanBan method , Lean Six Sigma DAIMAC method and team building for project delivery improvement resulting in overall reduction of project proposal cycle time by 46% for US Market. Reduced RED projects to 0 (from 42)in the UK.
• Managed project financial portfolio that changed from -20% GP into profitable project portfolio with +23% GP.
• Lead and implemented automation projects including: ISIM (Identity Management), Continuous Compliance , Dynamic Automation for Incident Management.• Managed global project portfolio of +60 projects TCV $3 MIL across EMEA& US for $11B pharmaceutical company. • Lead a Project Management team with 2 regional APMs (EU&USA) and 20 project managers from India, UK, Czech Republic and USA. • Developed and implemented project management strategy involving Agile , KanBan method , Lean Six Sigma DAIMAC method and team building for project delivery improvement resulting in overall reduction of project proposal cycle time by 46% for US Market. Reduced RED projects to 0 (from 42)in the UK. • Managed project financial portfolio that changed from -20% GP into profitable project portfolio with +23% GP. • Lead and implemented automation projects including: ISIM (Identity Management), Continuous Compliance , Dynamic Automation for Incident Management.
Skills: ITIL Service Strategy · Kanban · Planning Budgeting & Forecasting · Negotiation · Team Leadership · Process Automation · Lean Six Sigma · Agile Project Management · Senior Stakeholder Management · Project Team Management
Service Portfolio Executive at IBM ( XaaS / Hybrid Service Integration)
• Responsible for strategic deployment of hybrid cloud for accounts across client unit Denmark
• Designing and implementing integration/ onboarding process for XaaS services for IBM cloud (former SoftLayer)• Responsible for strategic deployment of hybrid cloud for accounts across client unit Denmark • Designing and implementing integration/ onboarding process for XaaS services for IBM cloud (former SoftLayer)
Skills: Negotiation · IBM Cloud · Service Design · Team Leadership · XaaS · Infrastructure as a Service (IaaS) · Process Design
• Designing and implementing integration/ onboarding process for XaaS services for IBM cloud (former SoftLayer)• Responsible for strategic deployment of hybrid cloud for accounts across client unit Denmark • Designing and implementing integration/ onboarding process for XaaS services for IBM cloud (former SoftLayer)
Skills: Negotiation · IBM Cloud · Service Design · Team Leadership · XaaS · Infrastructure as a Service (IaaS) · Process Design
Delivery Project Executive
• Managed end-to-end infrastructure contract for Danish retail company with 20% market share
• Managed contractual cost, schedule, and SLA for SAP ERP, Windows and AIX servers with Oracle DB and multiple application systems.
• Received Engagement Award for signing $10.5 M contract extension and extending scope with $860K (75 servers) Cloud Managed services.
• Improved customer satisfaction from 2/10 to 9/10 via Medallia survey
• Received 3 times in 3 years Manager’s Choice Award for best performer• Managed end-to-end infrastructure contract for Danish retail company with 20% market share • Managed contractual cost, schedule, and SLA for SAP ERP, Windows and AIX servers with Oracle DB and multiple application systems. • Received Engagement Award for signing $10.5 M contract extension and extending scope with $860K (75 servers) Cloud Managed services. • Improved customer satisfaction from 2/10 to 9/10 via Medallia survey • Received 3 times in 3 years Manager’s Choice Award for best performer
Skills: Negotiation · IBM Cloud · IBM AIX · Team Leadership · Electronic Data Interchange (EDI) · SAP ERP · IT Service Management · WebSphere Application Server
• Managed contractual cost, schedule, and SLA for SAP ERP, Windows and AIX servers with Oracle DB and multiple application systems.
• Received Engagement Award for signing $10.5 M contract extension and extending scope with $860K (75 servers) Cloud Managed services.
• Improved customer satisfaction from 2/10 to 9/10 via Medallia survey
• Received 3 times in 3 years Manager’s Choice Award for best performer• Managed end-to-end infrastructure contract for Danish retail company with 20% market share • Managed contractual cost, schedule, and SLA for SAP ERP, Windows and AIX servers with Oracle DB and multiple application systems. • Received Engagement Award for signing $10.5 M contract extension and extending scope with $860K (75 servers) Cloud Managed services. • Improved customer satisfaction from 2/10 to 9/10 via Medallia survey • Received 3 times in 3 years Manager’s Choice Award for best performer
Skills: Negotiation · IBM Cloud · IBM AIX · Team Leadership · Electronic Data Interchange (EDI) · SAP ERP · IT Service Management · WebSphere Application Server
IBM Certified Advisory Service Delivery Manager at IBM NORDICS
Accountable for managing service delivery for multiple Danish customers. Managing the cost model, Supplier Management, Reporting and task management of the account team. Responsible for improvement plans and cost effectiveness and value. Provided expert problem management support to difficult, high profile customer issues and ensured root-cause analysis is conducted and a corrective action plan is followed through. Management of change control and acceptance into service. Management of Help Desk service delivery within contracted SLA. Participate in response to Requests for Service (RFS’s) on behalf of the delivery organization. Drive audit readiness and ISeC (Information Security Controls) compliance where appropriate.
Client Support Manager for IBM / RSA Insurance Group (http://www.rsagroup.com )
Support of overall customer relationship and customer satisfaction for Strategic Services Line of Business. Provided agreed business with single point of contact into Delivery Centre team for High and Critical Priorities. Provided leadership and direction to the Delivery Centre teams.Working with the SM on level of service quality and Service Delivery performance. Monitored and managed service delivery performance of local Subcontractors /third-party suppliers. Implemented Service Improvements to Incident Management within Six Sigma guidelines. Was acting as SME for Incident Management Pool and ISO20K Audit.
Service Level Management for CIBER / Wallenius Wilhelmsen Logistic (www.2wglobal.com)
Responsible for quality of IT Delivery in terms of Service Level Management. Acting as part of Major Incident Management - taking complete ownership of Major Incidents ( Severity 1 and 2). Preparing report data and incident trend analysis against SLA Targets. Release and Change coordination during monthly Maintenance Window. Chairing conference calls for customer.
Major Incident Manager
Taking complete ownership of Major Incidents to determine root cause and ensure effective fault resolution within pre-defined SLA's ( Severity 1 and 2). Co-ordination both internal and external support teams and initiate required change processes to implement agreed workarounds. Dealing with escalations and service complains. Providing incident and problem status communications to customers and IT Management .Developing and maintaining Incident Management policies/procedures. Ensuring Incident Management interacts efficiently with the other Technology Services and Delivery Service disciplines. Delegated to Germany, Berlin clients office to act as SME on Incident Process / Support and evaluate and train new Desktop Support resource onsite.
Incident Manager
Providing a point of escalation for client, resolving teams and UK placed management. Monitoring and maintaining progress of incidents through to resolution. Chairing day to day conference calls for UK placed Management. Recommending action plans as appropriate to address any shortfalls; Development and implementation of internal procedures. Undertaking customer satisfaction surveys. Delegated to UK, Kingston client site to work as part of the significant Data Centre migration projects and overlook support from Service Desk / Incident Management.
Szkolenia i kursy
ITIL v3 Foundation
ITIL Intermediate Service Operations
ITIL Intermediate Service Strategy
IBM Situational Leadership
IBM Service Management University
Project Management Fundamentals
IBM Certificate of Service Management Competency Accreditation - World Class Delivery Nordic
Nagrody:
IBM Excellence and Eminence Award 2013 - The Award is designed to recognize individual and/or team contributions and results above and beyond normal job role performance and expectations. Award is given for involvement in work, extraordinary knowledge about processes and tools and negotiation skills.
ITIL Intermediate Service Operations
ITIL Intermediate Service Strategy
IBM Situational Leadership
IBM Service Management University
Project Management Fundamentals
IBM Certificate of Service Management Competency Accreditation - World Class Delivery Nordic
Nagrody:
IBM Excellence and Eminence Award 2013 - The Award is designed to recognize individual and/or team contributions and results above and beyond normal job role performance and expectations. Award is given for involvement in work, extraordinary knowledge about processes and tools and negotiation skills.
Edukacja
English Filology : English in Business, licencjackie
Wyzsza Szkola Zarzadzania Marketingowego i Jezykow Obcych w Katowicach
Diploma of Economy - specialization in Computer Accounting, średnie
Technical College of Economy in Bytom
Specjalizacje
Call Center
Zarządzanie Call Center
IT - Administracja
Zarządzanie usługami
Obsługa klienta
IT/Telekomunikacja
Grupy
IT Service Management .. ITSM
ITSM - IT Service Management - Zarządzanie Usługami IT - is a discipline for managing information technology (IT) systems. ITIL, COBIT, MOF
PRINCE2 Skuteczne Zarządzanie Projektami
PRINCE2 (Projects in Controlled Environments) metodyka zarządzania projektami opublikowana przez brytyjską agendę rządową Office for Government Commerce (OGC). PRINCE2 P2 jest obowiązkowym standardem
