Wayfair is coming to Poland! Join our international team and work from the comfort of your own home.

Wayfair is home to great people, great ideas, and great ambition. We aspire to be the destination for all things home, helping everyone, anywhere
create their feeling of home. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement, housewares and more.

A global organisation of over 16,000 employees with headquarters in Boston and Berlin, our Polish expansion will help us to support our
ambitious growth plans within Europe.

We have the exciting opportunity to grow our exceptional Service Support Team now in Poland. Thanks to our continued growth, Wayfair is
now hiring a Bilingual Customer Service Team Leader - English + Polish / English + German to lead and develop teams of up to 20 frontline
Agents, processing customer queries.

This is an unique opportunity to be part of a global organisation while working from home, in Poland and improve your Work Life Balance.

Learn more about us here: https://www.aboutwayfair.com/

Team Manager / Manager Zespołu CS
- Work from Home

What You’ll Do:

• Managing a front-line team of up to 20 customer service representatives, while creating a high performing culture within the team.
• Performance management and evaluations for your team, through effective coaching and using data as your guide.
• You will contribute to Wayfair culture by supporting team or company efforts that promote collaboration, productivity, learning, and inclusivity.
• You will develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Wayfair leaders, including application of succession planning at all levels across all teams.
• You will successfully manage the operational challenges, climate & environment of a virtual team by demonstrating effective leadership and delivering first in class customer and employee experience.
• You will participate and drive the continuous improvement culture through lean projects, identifying and eliminating barriers to productivity and quality.
• You will support the scale and growth of the virtual EU Service teams by partnering with IT, Training, HR, Quality and Recruitment teams.

What You’ll Need:

• Experience as a team manager of direct reports within a Customer Service environment.
• Fluency in English + German OR English + Polish / Italian / Spanish / French
• Proven track record managing high volume teams.
• Ability to adapt to changing environments and display the ability to “roll up your sleeves” – this role is very “hands on”. You will be comfortable working in a fast paced environment without a rigid structure.
• You will need a proven ability to drive results through effective coaching as a team leader.
• Flexible availability, including willingness to work occasionally on weekends (Saturday / Sunday), and outside of the "standard" work day.
• Eligibility to work and reside legally in Poland.

What We Offer You:

• Cancel commuting and work comfortably from your home
• We reward your performance with our bonus system
• We make sure you are well in your Home office with our support contribution and all necessary computer equipment
• We support your well being with our own Gym Membership contribution
• Pension
• The opportunity to organize Paid Volunteer Day for the cause of your choice or Match your donations to charities. Your values matter!
• We take our Working Culture very seriously and support career development opportunities

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