About Us

Wayfair is home to great people, great ideas, and great ambition. We aspire to be the destination for all things home, helping everyone, anywhere create their feeling of home. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement, housewares and more.

A global organisation of over 16,000 employees with headquarters in Boston and Berlin, our Polish expansion will help us to support our ambitious growth plans within Europe. We are building an agile, flexible and scalable team that can respond to business, competitor and customer demands as we grow, while continuing to delight our Wayfair customers.

Virtual Service Team

We’re passionate about all things Wayfair and are here to support our customers every step of the way. Working from home in our Virtual Customer Contact Centre team in Poland, you’ll be building long-term lasting relationships with our customers, making every interaction with us count including finding that must-have item and helping to provide a personalised solution.

Specjalista ds obsługi klienta / Customer Service
German speaker - Work from Home

What We Offer You:

• Competitive Salary
• Pension
• Monthly Bonus
• Home office support contribution
• Gym Membership contribution
  
• Private health insurance
• Learning and development budget

What You'll Do

• Build a relationship with the customer
• Service customers with post-order issues (returns, replacements, refunds, delivery status, back ordered items, and any issues with fulfillment)
• Provide customer satisfaction working towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

What You'll Need

• Fluency in German and English language
• Strong problem-solving skills and the ability to think analytically
• Excellent communication and relationship building skills
• Passion for helping others
• A successful track record working in a high-volume fast paced environment
• Ability to maintain internet speed of at least 25 Mbps (download) and 5 Mbps (upload)
• A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
• Available to commit to a fixed Monday to Friday 09:30 to 18:30 training schedule for the first 3 weeks

Come Join The Team Reinventing Home, Today!

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