ABOUT US

Wayfair is home to great people, great ideas, and great ambition. We aspire to be the destination for all things home, helping everyone, anywhere create their feeling of home. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 22 million items across home furnishings, décor, home improvement, housewares and more.

A global organization of over 12,000+ employees with headquarters in Boston and Berlin, our Polish expansion will help us to support our ambitious growth plans within Europe. We are building an agile, flexible and scalable team that can respond to business, competitor and customer demands as we grow, while continuing to delight our Wayfair customers.

Virtual Service Team

We’re passionate about all things Wayfair and are here to support our customers every step of the way. Working from home in our Virtual Customer Contact Center team in Poland, you’ll be building long-term lasting relationships with our customers, making every interaction with us count including finding that must-have item and helping to provide a personalized solution.

Customer Service Consultant with English - Chat and Email
Chat & Email - Work from home in Poland

Working from home, you will be part of our award-winning Customer Service Team, enhancing our customer's experience. Our team thrives on relentless customer focus, with all our Consultants having the autonomy to manage and resolve queries; from the very first order through to delivery and aftercare enquiries. At Wayfair, we support, empower and value our employees' voices.

WHAT YOU WILL DO

• Build a relationship with the customer
• Service customers via Chat and Email with post-order issues (returns, replacements, refunds, delivery status, back-ordered items, and any issues with fulfilment)
• Provide customer satisfaction work towards efficiency metrics, and issue resolution targets
• Identify areas of improvement and convey trends in customer calls to leadership
• Navigate multiple software applications and technologies simultaneously
• Use conflict management skills and maintain professional composure

WHAT YOU’LL NEED

• Fluency in English (written and verbal)
• Excellent communication and relationship building skills with a passion for helping others
• To be technically good proficient, analytical and solution-focused.
• Previous customer service experience within a customer-facing role.
• The ability to operate effectively within a high volume, fast-paced, target-driven environment. 
• Consistent internet speed of at least 25 Mbps (download) and 5 Mbps (upload) using a hard-wire internet connection directly into your service provider's router.
• A distraction-free, dedicated workspace (Wayfair provides all necessary computer equipment).

WHAT WE OFFER YOU

• Unlimited contract (3 months probation period)
• Competitive base salary: 5000 PLN gross / month
• Monthly Bonus: Up to 500 PLN gross
• Annual home office support contribution: 1200 PLN gross
• Optional Pension Plan
• Gym Membership contribution - Multisport Card
• Private Health Care Provider - LuxMed - Golden Package
• Learning and Development budget - get over 50% of your learning costs reimbursed (up to 23.000
• PLN / year)
• Employee Referral Program - get a bonus of up to 4000 PLN gross
• Mental Health support - we are working with Life Works
• Paid day of Service - join some of our Volunteering Programs or bring your own initiative!

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