Piotr Żołneczko

• Testing applications on the requirements submitted by the Business Customer
• Reporting mistakes to developers
• Preparing documentation of the system for Users
• User support in the field of application
• Analysis of customer requirements concern with the development of the system
• Running webinars
• Activities related to the search for clients

• Preparing test cases on the basis of technical documentation
• Testing applications, analysis and reporting mistakes to developers
• Regression testing
• Supporting users during UAT tests

• Control of costs of calls in the company, preparing monthly reports, reporting to managers
• Supporting employees of PwC Group in the use of mobile phones, the activation and configuration of services
• Settlement of invoices for mobile calls made by employees

• Testing internal applications and parameterization of these applications
• Management and taking care about relations with external customers of the Transfer Agent (TA)
• Preparing offers of TA services and presenting it to customers
• Supervision and control over the other TA Departments, control of the state of implementation and ensuring that all projects are carried out in accordance with the schedule agreed with the customer
• Monitoring customer satisfaction with services provided by TA
• Forwarding to customers information about new system solutions and about development direction of TA
• Cooperation with other TA Departments

• Registering complaints of retail customers (participants of investment funds) in the TA and verification of complaints in terms of the validity
• Contact with employees of Investment Funds and distributors in order to obtain documents useful to consider the complaint, to determine how to solve most complicated problems and determine cash settlement between parties
• Preparing a example of response to complaints/customer requests

• Providing information to employees of Sale Department about current commercial offers
• Providing information about current procedures and mode of concluding and renewal contracts with certain type of customers
• Preparing balance sheets and reports about customers' accounts for eligible employees of Distribution Department

• Evaluation and analysis of customer complaints in terms of the validity of claims
• Contact with employees of the Distribution Department in order to obtain information useful for considering customer’s complaint
• Reporting requirement for issuing corrective invoices
• Cooperation with the manager of the Department in preparation of response letters to customers