Piotr Syrnicki

• Leading CI implementation roll-out and liason with Dealernet Development Department in this matter
• Implementing Franchise Standards
• Implementing dealer training program in his geographical area of responsibility
• Creating and Implementing of dealer network strategies in his geographical area of responsibility
• Supporting retailer CI, facility planning processes and site developments in his geographical area of responsibility
• Support of dealer blueprinting and re-contracting in his geographical area of responsibility
• Dealer appointment process management in his geographical area of responsibility
• Facilitating the development of dealer business plans
• Ongoing BM support to dealers in his geographical area of responsibility
• Implementing strategies to increase customer satisfaction levels on dealer level
• Measure dealership standards and performance
• Coordination of dealer assessments, support execute escalations & terminations
• Ensuring compliance of corporate procedures and audit requirements

1. Fleet management telematic system – implementing the product on the market, sales coordination at the dealers, direct sales, training for dealers.
2. Repair and maintenance contracts – sales strategy, marketing plan, sales coordination at the dealers, training for dealers.
3. Support for the dealers in maintaining corporate dealer standards.
4. Experience
• Quality and Environmental Manager
2000 – 2010:
- Implementing and managing quality system according to ISO 9001, internal audit coordination. ISO 9001 Quality System certified by BVC.
2004 – 2010:
- Implementing and managing environmental system according to Mother Company Policy, reporting to the Mother Company and to the local authorities.

• Warranty Specialist
1999 – 2004:
- Supervizing and control of warranty process In cooperation with Warranty Department In Mother Company, first assessment of warranty claims, assessment of warranty claims at the dealers.

• After Sales Assistant
1998 – 1999:
- Work in After Sales Department: support in homologation process, preparing ecological certificates.