Piotr Rzeczkowski

 Managing whole area of products and systems development division in IT (Project Managers/Analysts/Programmers) - (21 FTE)
- Areas of responsibility: Assets & Liabilities products, Cards (Issuing, Acquiring), Alternative channels, Compliance, Finance, HR, Bank Assurance,
- Managing of 4 teams: Loans & Deposits (9 FTE), Alternative channels (2 FTE), Cards (4 FTE), In-House programmers (6 FTE)
- Team management (all aspects: managing, coaching, controlling, team building, recruiting etc)
- Projects Control and Management – Program Management
- Vendor relationship management all, national, international
- Cooperation with VISA and MasterCard
- Cooperation and reporting to International Division based in HQ
- Decision point.

 Managing Cards products development team (Project Manages/Analysts) - (3 FTE)
- Team management (all aspects: managing, coaching, controlling, team building, recruiting etc)
- Projects Control and Management – Program Management
- Vendor relationship management
- Cooperation with VISA and MasterCard
- Cooperation and reporting to International Division based in HQ
- Detail responsibility in section below: Team Manager/Project Manager

 Managing In-House programmers team (5 FTE)
- Team management (all aspects: managing, coaching, controlling, team building, recruitment, etc)
- Local application creation planning and management in area of:
• Resource management
• Time plans
• Prioritization of initiatives
- Decision point

 Creation of new unit within IT department (5 FTE now)
 Personnel recruitment
 Managing and coordinating projects in area of Credit Cards, Debit Cards, POS appl, ATM appl
 Production support in area of Credit Cards, Debit Cards, POS appl, ATM appl
 UAT coordination
 Software quality assurance coordination
 Rollout management
 Problem/Incident management identification, reporting, escalation, resolution, post mortem analysis
 Cooperation with VISA, MasterCard on cards projects, queries, incidents as an Issuer and Acquirer.
 Cooperation with Data Centre in case of End Of Day activities as well as project rollout and problem solving.
 Cooperation with external software and devices suppliers (Iflex/Oracle Financial Services, TSYS, Metavante/Nomad, Relational, Mellon, Wincor, Euronet) in case of Project planning, execution, incident management and solution.

 Managing and coordinating projects in area of implementing new, additional functionalities and improving existing in core banking system in area of Consumer Lending, Liabilities, Small Business Banking, Operation, Payments, Call Centre, End of Year processing 2006 and 2007. Coordinating projects of new business/products introduction like POS Acquiring business, Cash Dispenser Machine interface with core banking system, account currencies, etc.
 Leading of Project Team max 10 FTE’s
 Analyzing company IT requirements in area of core banking systems, analyzing concepts of key business areas development.
 Releases management (UAT Coordinator – whole environment: all systems, all business units).
 Coordination of End of Day process in UAT environment.
 Rollout management – coordination of production implementation of all banking releases (group of enhancements).
 Incident/problem management – coordination, analysis and solving of critical production system’s issues reported by business.
 Coordination and negotiating with external international and national suppliers as well as Data Centre located in Romania: analysis of enquiries for core banking systems, negotiating implementation contracts and service conditions, preparation of project guidelines for outsource contractors (Iflex solutions, Relational, TSYS, Nomad, Mellon Software, Signity, and Credit Bureau).
 Coordination of Change Management process.
 Important initiatives/s reporting to headquarter of Eurobank EFG in Greece.
 Critical production issues/incidents reporting to headquarter of Eurobank EFG in Greece.

 Vendor and programmer management.
 Rollout management from vendor and data centre point of view. All projects Citibank Poland related.
 Incident management – all systems within Citibank Poland infrastructure + all EMEA countries.
 Project’s documentation preparation at vendor’s end.
 Single point of contact for whole business within Citibank Poland in case of projects and production problems.

 Managing and coordinating projects of the main front end application in Citibank Poland (approx: 3000 users), using PlanView application according to SDLC Citigroup standards base on Prince2 methodology.
 Projects related to private clients as well as Small Business Banking.
 Analyzing existing processes and procedures within a Citibank, developing new solutions, products and processes in area of: Branches, Call Centre, Operations, Back Office, Payments, and Customer Care. In area of: liabilities, asset product as well as cash management.
 Collecting, analyzing and translation of business requirement.
 Incident/problem management – system support. Analyzing and solving problems.
 Rollout management - coordination of production implementation of all banking releases (group of enhancements).
 Supervise quality of front end banking system.
 UAT test coordination.
 Vendor management – cooperation with Vendor located in Singapore – International Technology Office a member of Citigroup.
 Cooperation with Asia Pacific Processing Centre (Data Centre) located in Singapore. Solving problems of production environment as well as rollout execution.
 Project status reporting.
 Budget preparation and control in case of leading projects.
 Project documentation preparation according to SDLC Citigroup standards base on Prince2 methodology.
 Leading of project team max 5 FTE’s.

 Single point of contact for SME business customers according to Citigroup standards in case of all possible questions and doubts banking related (All products: liabilities and asset)
 Cooperation with corporate branches, sales department as well as Relationship Managers in case of customers related issues, questions, cases.
 Business requirements preparation from Customer Care point of view.
 Participation in UAT testing from business side

 Technical support and helpdesk for large institutional clients in case of Electronic Banking Systems (Client – Server, Stand Alone, Web base applications)
 Customers phone support in case of procedures and processes related questions concerning Cash Management products.
 Installation and presentation of electronic banking products for institutional clients at their premises.
 Supported products: payments national/international, time deposit, direct debit, trade, netting, accounts inquiry.
 Participation in UAT testing during Web base application implementation for institutional clients.