Piotr Prostojanek

Responsibility for Internal network Globally including management of suppliers and providers.

Responsibility for assurance of delivery of IT services including network, communications, applications as well as Workplace and Service desk to Internal Global Business Units: APAC, UK&I and IMEA counting in total around 30K users. Building customer relations to those GBUs as well as interfacing between the GBUs and service suppliers.

Accountability for delivery of all Projects/Programs in time with quality and within Budget for organisation of over 90k Users; tracking progress and Quality reports/KPI with respective Project/Program Managers, management of escalations and crisis situations in Projects/Programs; responsibility for the standardization of the processes and tooling; Coordination of activities and interfacing with the Service Management organization; accountability for process & policies implementation and execution and local regulation compliance; represention of Projects/Programs in senior customer meetings; providing vision for customer and team; responsibility for the reporting data; responsibility for pipeline information, planning budget and assignement of resources

Responsibility for delivery of services to Global Customer with over 75000 end-users worldwide throughout all service aspects including management, subcontractors, delivery of Projects in role of Senior Project Board Member and Finance.
Accountability for achieving SLA Fulfillment, management of escalations and crisis situations in cross Country Teams; responsibility for new services to be included in daily service (for example after a project becomes operational

Responsibility for delivery of services to Global Customer with over 75000 end-users worldwide throughout all service aspects including management, subcontractors, delivery of Projects in role of Senior Project Board Member and Finance.
Accountability for achieving SLA Fulfillment, management of escalations and crisis situations in cross Country Teams; responsibility for new services to be included in daily service (for example after a project becomes operational

Responsibility for designing and management of Change Management Process for Internal IT in Poland. Design, roll-out and maintenance of Change Management Process for customer Telekomunikacja Polska including: leading and administration of Global Service Network Change Advisory Board.
Change Management for Global Internal Network including validation of security aspects of connectivity.

Membership in Change Control Board for customer Philips Healthcare with responsibility for active support of Service Delivery Manager; The responsibility included coordination of Migration Project between two datacentres in Europe and NAM

Planning and appropriate allocation of human resources of Network WAN team; Experience in: Change Management, Incident Management, Query Management; responsibility for successful Knowledge Transfer as Project Team member from Netherlands to Poland and establishing a team, which delivered the service. Single Point of Contact for all co-workers in Netherlands