Piotr Pogonowski

- Supporting clients in IT & Telecommunications area;
- Providing a nationwide technical support to End Users via phone and emails;
- Responding to incoming technical issues, determining the nature of faults (within the telecommunications and networking field), and the steps required to resolve them;
- Using remote control software tools to support an user and provide diagnosis and resolution for occurring issues f.ex. on the fixed internet line;
- Supporting clients in administration, installation, and troubleshooting of Windows environment (XP, Vista, Win7);
- Analysing call logs to spot trends and underlying issues;
- Logging every support request in the ticketing system documenting in details the issues and troubleshooting steps taken;
- Database administration (PeopleSoft 8);
- Providing training to the new team members;
- Maintaining a good company image and client satisfaction through company politics.

Specialities:
Telecommunications and Network
Technical issues investigation and analysis
PC Hardware set-up and configuration

- Customer service;
- Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail;
- Administrative work, data collecting and ordering;
- Responding to incoming tasks and issues;
- Phone answering;
- Helping customers with locomotion in the building and in the city.

MS Office, ProHOTT