Piotr Pajszczyk

- Providing user support for existing and new SP users via Active Directory and Sharepoint
– creating new user IDs under various domains, resetting user’s passwords, answering queries via email and Jira Ticketing System
- Internal and external projects support – creating project pages and libraries, changing the visual aspects of the sites, creating new project groups in AD and SP;
- Conducting calls with our team in Germany regarding major issues, bugs and errors; Being the first line of contact between our Polish team and our colleagues from Germany, as well as being the first line of contact outside our team in Poland
- Providing on-call support two weeks a month for our customers in the US
- Collaborating with our 2nd line Support and our Dev Teams

- Providing standard and premium support to new and existing customers
through the company portal and by phone.
- Liaising with external partners/vendors and other parties within the company
to clearly communicate technical issues and problems.
- Helping to improve the CS processes and policies by continually evaluating
existing approaches, and by suggesting, documenting and applying new
approaches.
- Documenting technical features of the software and services
- Conducting end user software trials and testing
- Carrying out ad-Hoc requests when required
- Working with databases (SQL), jQuery, JavaScript and CSS to implement
changes on clients’ existing webstores