Piotr Nowak

Main Duties:
 Checks and verifies data produced and recorded on the system by a specific team of Case -
Management Analysts.
 Finalises the essential process with team colleagues, prior to requesting and gathering
documentation e.g. identity documents from legal entities.
 Draws on own knowledge of KYC and demonstrates an excellent understanding of the KYC
Policy and relevant procedures that assure Service delivery.
 Undertakes timely and accurate research as an essential member of the local research team.
 Contributes to business development effort.

Details:
 Investigates and records any anomalies
 Reports anomalies to Case Management Team Lead and discusses remedial action with
Team Lead
 Analyses and reports any recurring themes that are impacting team or individual performance
 Delivers timely reports against relevant KPIs e.g. quality metrics.
 Extracts relevant data from various sources
 Creates and maintains appropriate KYC records
 Summarises and / or translates non-English language documents (to a compliance standard)
 Understands the need to work with colleagues from e.g. IntegraScreen to access “hard to get”
data (from public registries)
 Facilitates appropriate work orders for that assistance via IntegraScreen to the agreed SLAs
 Project manages those work orders to completion.
 Creates and develops content for proposals
 Recommends new solutions (or products) based on own research and known research
opportunities

Main Duties:
-Ensuring KYC due diligence reviews are undertaken to the required quality and detail on a timely basis,
-Perform research via due diligence platforms and databases such as World Check, LexisNexis, OneSource, Banker’s Almanac, Bloomberg, Mint, ICC.
-Gather and analyze documentation in accordance with US and UK regulatory requirements.
-Working effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged,
-Performing analysis on varied client types such as financial institutions, corporations, funds, trusts.
-Working in a pressurized, time-sensitive environment .

Main Duties:
-Ensuring the production process of payment cards and pin codes proceeds according to the HSBC Bank Polska requirements.
-Performing bank department dispositions concerning client account operations.
-Registration and maintenance of payment cards in bank systems.
-Proccessing of Client's complaints.
-Working in a pressurized, time-sensitive environment.

Main Duties:
-Providing high quality technical support for the clients with regards to the Sony PlayStation products.
-Escalation of issues to the respective departments using existing procedures.
-Ensuring the issues are solved in the shortest possible time frame with high propriety.

Main Duties:
-Coaching and managing work of the BPH Bank payment cards team.
-Providing essential support to the team.
-Updating existing procedures.
-Professional Customer service.
-Dealing with difficult clients