Umiejętności
P&L Budget Management
Project Management
Word, Excel, PowerPoint
Języki
angielski
dobry
Doświadczenie zawodowe
Customer Service Manager
Managing and organizing of service network for Poland, of various nature (Direct Mobile Service, own Service Centre, ASC’s - 50+ outsourced partners) and for all business units (CE, MC, IT, AC), and for different type of business (B2C, B2B),
• Managing of processes (technical support and trainings, product and repair’s quality, logistic, financial settlement, planning, budgeting),
• Supporting processes related to customer service (call center / consumer service, activity linked with consumer survey: NPS, CSI),
• Maintain and support managing of multi-million dollars annual budget (perform cost-benefit analysis and identify cost efficiencies and savings opportunities- level of few M$),
• Duties include short and long-term service strategy development and implementation, lead operations and strategic direction,
• Managing of quality service network indicators (KPI’s),
• Managing of P&L of Service Center owned by LGE - exploring potential new deals,
• Provide cross-functional management, direct two team managers and 13 team members,
• Managing of processes (technical support and trainings, product and repair’s quality, logistic, financial settlement, planning, budgeting),
• Supporting processes related to customer service (call center / consumer service, activity linked with consumer survey: NPS, CSI),
• Maintain and support managing of multi-million dollars annual budget (perform cost-benefit analysis and identify cost efficiencies and savings opportunities- level of few M$),
• Duties include short and long-term service strategy development and implementation, lead operations and strategic direction,
• Managing of quality service network indicators (KPI’s),
• Managing of P&L of Service Center owned by LGE - exploring potential new deals,
• Provide cross-functional management, direct two team managers and 13 team members,
LGC Manager.
Managing of Service Center owned by LGE - directly supervise 9 team members,
• Management of performance indicators (KPI’s), P&L control, identify cost efficiencies and savings opportunities,
• Managing of processes (technical support and trainings, product and repair’s quality, logistic, financial settlement, planning, budgeting),
• Service Center strategy development and implementation, lead operations and support strategic direction.
• Management of performance indicators (KPI’s), P&L control, identify cost efficiencies and savings opportunities,
• Managing of processes (technical support and trainings, product and repair’s quality, logistic, financial settlement, planning, budgeting),
• Service Center strategy development and implementation, lead operations and support strategic direction.
ASC Network Coordinator
• Support for Operation Manager with management and development of service network ASC's (B2C, B2B, 50+), control service network indicators (KPI’s), cost-benefit analysis and identify cost efficiencies and savings opportunities
• Supporting of internal service department procedures, preparation and implementation of new projects
• Supporting of internal service department procedures, preparation and implementation of new projects
Customer Service Technical Support
Technical support of GSM and IT product sales departments, including testing of new products, technical consultations of commercial offers, specifications, and user manuals. Quality control. Technical support and product training for Call Center`s agents and ASC`s technicians. Analysis and reporting of technical problems to relevant LG factories around the world.
Kierownik Obszaru w Dziale Napraw
RR Serwis Sp. z o. o. Oddział w Radomiu
Managing the work of subordinate employees (25), organization of work, division of tasks and supervision over their implementation. Supervision over technical documentation, condition of measuring devices, tools and equipment. Analysis of the demand for spare parts. Monitoring and analysis of quality and timeliness of repairs. Solving of customer complaints.
Szkolenia i kursy
•Leadership - Situational Leadership by Ken Blanchard Companies
•Manager Development Course: Win-Win Communication; Motivation, Feedback; Performance Management & Team Development
•Manager Development Course: Win-Win Communication; Motivation, Feedback; Performance Management & Team Development
Edukacja
Specjalizacje
Obsługa klienta
Inżynieria/Technika/Produkcja
Zainteresowania
electronics, woodworking, DIY, mountain trips and spending free time with family
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