Guylain Kiangebeni Pezo

-Upgrade firmware and drivers of servers operating systems and blades IBM
- Patching ESX
- Supporting :
Windows Server NT/2000/2003 /2008
VMware vSphere platform management;
- Citrix XenApp/Presentation Server platform management,
- Implement security patches and offices on the servers
- Building servers,
- Problem and change management tools,
- Administraion database : MSSQL 2000/2005,
- Backup and recovery strategies: Tivoli storage Management and Tivoli Data Protection for Microsoft SQL Server,
- Troubleshooting Symantec Antivirus/SEP.
- Problem Determination and analysis
Support on Duty SOD

§ Main attributions
– Technical support to Delivery Teams (Galeries Lafayette)
– Delivery Excellence (Quality improvement, innovation)
– Complex problems solving , support to Crisis Manager
– Complex changes qualification
– Capacity Planning & Performance Management ( based on data collection and analysis of a support group )
– Backup & recovery policy ownership
– Monitoring ownership (ensure periodically that monitoring is in place and accurate)
– SAD SSO checklist ownership

Supporting Windows Server NT/2000/2003 systems
- Problem Determination and analysis
- Administraion database : MSSQL 2000/2005
Windows Server NT/2000/2003 /VMware vSphere platform management;
- Citrix XenApp/Presentation Server platform management,
- Implement security patches and offices on the servers

- Administraion database : MSSQL 2000/2005,
- Backup and recovery strategies: Tivoli storage Management and Tivoli Data Protection for Microsoft SQL Server,
- Troubleshooting Symantec Antivirus/SEP..
- Problem and change management tools,

Support on Duty SO

Position: Administrator 2nd level Wintel support French.

Main responsabililities providing day to day support of Supporting MS Windows server (2000/2003/NT/) systems
administration, Backup and Recovery strategies ( Tivoli Storage Manager /TDP for MSSQL);Implement security patches.

Additional Functions :
Dispatcher of tickets in the team and organizing of the shift planning
Document RCA Resolution
Update Problem Matrix and creating internal procedures
Coaching/supporting the newcomers to reach a skill level which is required
Ensure quality of Service
Ensure no exception to the Incident/Problem/Change management process.
Maintain Incident mgmt mean time to recovery targets in line with
Customer SLAs
Achieve all Service Level Agreements and Operating Level Agreements
Handling daily problems (messages, tickets) according to the SLA and solve
them within the defined target times; supporting the team to do the same •
for the daily operations
Drive knowledge sharing on shift, department and on site level also. • Share
experiences with department members

-Rozwiazywanie problemow zwiazanych z praca systemow operacyjnych (Windows/Linux/Unix/VMS,Solaris,HPUNIX Novell,AIX), sieci LAN/WAN oraz roznych aplikacji
Monitoring administrator Obowiązki:
- Analizowanie alarmów, ich kwalifikacja, zgłaszanie, rozwiązywanie lub eskalowanie,
- Monitoring urządzeń i systemów w narzędziach: SolarWinds, Scom, Hobbit(Big brother), Nagios,HPopenview,
- Obsługa bieżących problemów użytkowników z ActiveDirectory, Lotusem,RSA(ILO).