Paweł Witczak

I am the EU coordinator of the Elavon Europe Client Risk Response process which sits within the First Line of Defense Compliance.

The Client Risk Response process is aimed at responding to inquiries from clients and prospective clients seeking to meet their third party oversight obligations and who request for information on Elavon’s Corporate Controls. As part of this process, the Client Risk Response Coordinator assists with the following types of client/vendor/partner inquiries and requests related to Enterprise policies and standard documents:

- General Data Protection and Data Subject Rights Requests under GDPR,
- SOC1 and PCI attestation of compliance,
- Risk assessments, due diligence questionnaires, annual reviews,
- General Compliance questions,
- Requests for Elavon’s standard Business Continuity document,
- Requests for New business opportunities requiring completion of standard vendor requests/assessments,
- Requests for standard Physical and Information Security documents/information,
- Requests for Information needed for Business Line to certify compliance with client requirements related to tax, HR, CRA, etc.

The subject areas of the requests include:
Information Protection/ Information Security
Privacy information
Data Protection (incl. GDPR)
AML/ Due Diligence
Business Continuity & Disaster Recovery
Security vulnerability
Malware and Cyber Threats
Physical security
Application & PRODUCT Information
Operational Controls

The responses are facilitated either by the Client Risk Response Coordinator himself or, in cases it is required, by the Second Line Compliance and the Client Risk Response Coordinator is the liaison that works on the answer with The Second Line and the Business Line. In case of Data Subject Rights Requests and Data Protection requests under GDPR, the Client Risk Response Coordinator works with and supports the Data Protection Office in facilitating the response.

I was part of the Change Control Team that served as a liaison in the CMRA process between the Business Lines within Elavon and Corporate Compliance to advocate for the line of business; providing training, guidance and support as well as a point of escalation for any issues or concerns. Compliance Material Review and Approval (CMRA) was the process aimed at ensuring that Corporate Compliance reviews and approves all customer-facing materials prior to their distribution outside of the Company. The process also applied to internal materials that had a Compliance element - such documents also required Corporate Compliance before they were implemented in use.
Our primary goal was to ensure Elavon compliance with applicable internal policies and thereby any associated laws and regulations to mitigate financial, regulatory and reputational risk.

My area of responsibility is the CMRA process for EU.

I worked in the Major Corporate Services department which serves the Premier, Partners and Major Corporate clients

My areas of focus:

- To determine (setting the baseline and SLAs) and monitor the KPIs for each and all of the areas of the Department.

- To identify the training needs and create the training plans for the Department as well as subsequently monitor and track the completion of these plans

- Set and be responsible for Career Development Plans scheme for the Department

- Create and mantain Major Corporate Services Process Framework (mapping end to end processes, ensuring all documentation in place and signed off)

- Drive improvements in the Department

• Direct objectives to maximize profitability

• Record, analyze and distribute statistical information

My main focus was on the joint venture in Spain between Elavon and another bank. I was in charge of ensuring succesful and timely migration of the clients of the bank to the joint venture with minimum impact to production and smooth role out

Other areas of focus:

- Responsible for working with Managers within Operations to determine and establish procedures and quality standards and to monitor these against agreed targets.

- Supporting the assessment of customer requirements and ensuring that taylor-made proposals for the different groups of customers is created on the back of the assessment

- Driving improvements in the big customers implementation projects to ensure a more efficient process and that errors committed in the past do not repeat

• Setting customer service standards

• Determining training needs for Back Office staff

• Directing objectives to maximize profitability

• Recording, analyzing and distributing statistical information

I worked in The Royal Bank of Scotland (formerly ABN AMRO BANK) since 01.02.2006 occupying various posts in LEAN / Continous Improvement and AML/KYC/Due Diligence areas such as: Local Lean Change Agent, Team Leader in Operations Division, Senior Analyst in Operations Division, RDDM (Regional Due Diligence Management) analyst, SUV (Special Utility Vehicle) reviewer.

Tłumaczenie dokumentów, głównie umów i kontraktów, z ang. na polski i z pol na ang