пропозиції роботи
Paweł Tyliński
Customer Support Manager / IT Service Continuity Manager
Miłoszyce,
dolnośląskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Active Directory
Coaching
Continuity Management
odzyskiwanie awaryjne
IT Operations
ITIL
Linux
Project Team Management
SCCM
Service Continuity
dokumentacja oprogramowania
Windows Server
Zarządzanie IT
zarządzanie zmianą
Zarządzanie zespołem
Wirtualizacja
motoryzacja
Agile
Analiza biznesowa
przywództwo w zespole
Obsługa klienta
Rozwiązywanie problemów
Zarządzanie
System Windows
Analiza wymagań
usprawnianie procesów
Administracja systemami
Zarządzanie usługami IT
Strategia IT
Testowanie
customer relations
Zarządzanie incydentami
Planowanie projektów
Integracja
dostarczanie usług
Zarządzanie usługami
pomoc techniczna
przedsprzedaż
Disaster Recovery (DR)
Deployment
Wdrożenie systemu
Języki
polski
ojczysty
angielski
biegły
Doświadczenie zawodowe
Customer Support Manager, IT Service Continuity Manager, Royal Bank of Scotland Account
• Planning IT Service Continuity (ITSC) Management strategy.
• Managing ITSC as per SLAs contracted with the clients.
• Building, maintaining and developing effective relations with stakeholders including external clients and internal support teams.
• Ownership of the ITSC Management documentation including maintaining, monitoring and registering changes, documents’ improvements.
• Securing resources for the ITSC cases (tests, annual reviews, documents creations).
• Workload management of ITSC Teams across involved countries.
• Coordinating actions of the remote ITSC Teams.
• Running tests according to the Scope and Objectives agreed with the clients (over 40 tests in over 15 countries).
• Zero level interference to production sites during ITSC tests.
• Resolving incidents that have occurred during ITSC tests.
• Root cause analysis of incidents and implementation of the solutions proposed afterwards.
• Problem management across solutions implemented to various customers.
• Consulting the service design with Solution Architects and Application Owners.
• Escalation management.
• Managing ITSC as per SLAs contracted with the clients.
• Building, maintaining and developing effective relations with stakeholders including external clients and internal support teams.
• Ownership of the ITSC Management documentation including maintaining, monitoring and registering changes, documents’ improvements.
• Securing resources for the ITSC cases (tests, annual reviews, documents creations).
• Workload management of ITSC Teams across involved countries.
• Coordinating actions of the remote ITSC Teams.
• Running tests according to the Scope and Objectives agreed with the clients (over 40 tests in over 15 countries).
• Zero level interference to production sites during ITSC tests.
• Resolving incidents that have occurred during ITSC tests.
• Root cause analysis of incidents and implementation of the solutions proposed afterwards.
• Problem management across solutions implemented to various customers.
• Consulting the service design with Solution Architects and Application Owners.
• Escalation management.
After-sales Service Manager
MRC Doltech
• Managing a Technical Service Team of 15 Mechanics and Electricians.
• Taking part in the pre-sales meeting to consult on Technical Service Team offer.
• Managing Service team and workshop budget (salary and bonuses, purchases, spending).
• Planning and coordinating repairs and maintenance of own and customers’ construction / mining machines across Poland.
• Escalation management (last point of contact).
• Assuring quality of the service provided.
• Maintaining and developing relations with customers.
• Reporting directly to the company Owner.
• Taking part in the pre-sales meeting to consult on Technical Service Team offer.
• Managing Service team and workshop budget (salary and bonuses, purchases, spending).
• Planning and coordinating repairs and maintenance of own and customers’ construction / mining machines across Poland.
• Escalation management (last point of contact).
• Assuring quality of the service provided.
• Maintaining and developing relations with customers.
• Reporting directly to the company Owner.
Infrastructure Administrator (Professional) / Support Team Manager
• Coordinating Support Team (ST) actions within the Handle Incidents, Handle Problems and Handle Questions processes for Production Software (SAP, PROSIT, WABCO, Stinger etc.).
• Organizing and planning work of 4 people, based on customer’s production plan, current problems, development plans.
• Resolving occurring incidents and problems related to production computers and vehicle electronics (1 up to 3rd support level) in the high availability environment (root cause analysis and implementation of its results on an ongoing basis).
• Implementation of the new vehicle electronics solutions for the Volvo buses, trucks and construction equipment production lines.
• Planning changes in production process to optimize programming / testing times.
• Consulting production of the prototype vehicles.
• Preparing Production Service Manuals.
• Translating production software from English to Polish.
• Providing training for employees on the tools used in the production line.
• Upgrading Operating Systems in the computers used in all production divisions.
• Working according to KPIs agreed with the customers.
• Developing and implementing innovative solutions:
New diagnostic tools (CANalyser, Stinger, digital oscyloscopes, wireless interfaces).
Production line reorganisation.
New monitoring tool for production line (Airport).
Automated and “user-proof” production line computers environment.
“Wallpaper as a work instruction”.
Eliminate printing to protect environment and reduce costs.
Introduction of wireless terminals to warehouses
• Internal Security Auditor (from 2005).
• Quality Coordinator (2 years).
• “Volvo Group Attitude Survey” Coordinator (3 years).
• Organizing and planning work of 4 people, based on customer’s production plan, current problems, development plans.
• Resolving occurring incidents and problems related to production computers and vehicle electronics (1 up to 3rd support level) in the high availability environment (root cause analysis and implementation of its results on an ongoing basis).
• Implementation of the new vehicle electronics solutions for the Volvo buses, trucks and construction equipment production lines.
• Planning changes in production process to optimize programming / testing times.
• Consulting production of the prototype vehicles.
• Preparing Production Service Manuals.
• Translating production software from English to Polish.
• Providing training for employees on the tools used in the production line.
• Upgrading Operating Systems in the computers used in all production divisions.
• Working according to KPIs agreed with the customers.
• Developing and implementing innovative solutions:
New diagnostic tools (CANalyser, Stinger, digital oscyloscopes, wireless interfaces).
Production line reorganisation.
New monitoring tool for production line (Airport).
Automated and “user-proof” production line computers environment.
“Wallpaper as a work instruction”.
Eliminate printing to protect environment and reduce costs.
Introduction of wireless terminals to warehouses
• Internal Security Auditor (from 2005).
• Quality Coordinator (2 years).
• “Volvo Group Attitude Survey” Coordinator (3 years).
Szkolenia i kursy
● Time Management
● ITIL Foundation
● MS 2274 - Managing a Microsoft Windows Server 2003 Environment
● MS 2275 - Maintaining a Microsoft Windows Server 2003 Environment
● MS 1560 - Updating Support Skills From Microsoft Windows NT 4.0 to Microsoft Windows
● MS 2150 - Designing a Secure Microsoft Windows 2000 Network
● MS 2072 - Administering a Microsoft SQL Server 2000 Database
● ITIL Foundation
● MS 2274 - Managing a Microsoft Windows Server 2003 Environment
● MS 2275 - Maintaining a Microsoft Windows Server 2003 Environment
● MS 1560 - Updating Support Skills From Microsoft Windows NT 4.0 to Microsoft Windows
● MS 2150 - Designing a Secure Microsoft Windows 2000 Network
● MS 2072 - Administering a Microsoft SQL Server 2000 Database
Edukacja
Microsoft Windows Server, magisterskie
Microsoft Certification
Elektronika, Automatyka i Robotyka, magisterskie
Politechnika Wrocławska
Specjalizacje
IT - Administracja
Administrowanie systemami
IT - Administracja
Zarządzanie usługami
Obsługa klienta
IT/Telekomunikacja
Obsługa klienta
Motoryzacja/Transport
Obsługa klienta
Usługi profesjonalne
Zainteresowania
• Sailing
• Science fiction
• Home automation
• Cars tuning
• Science
• Cats
• Science fiction
• Home automation
• Cars tuning
• Science
• Cats
Inne
• ITIL Foundation V3 (Cert. no GR750055615PT)
• Microsoft Certified System Engineer Windows Servers 2003
• Project Management WWPMM
• Crisis Command Centre Management & Operations
• Mastering Communication Skills
• Effective Time Management
• Vehicle Electronic & Systems Design (Volvo Technological Development)
• Automatic gear boxes DIWA .3, DIWA .4 (VOITH)
• Microsoft Certified System Engineer Windows Servers 2003
• Project Management WWPMM
• Crisis Command Centre Management & Operations
• Mastering Communication Skills
• Effective Time Management
• Vehicle Electronic & Systems Design (Volvo Technological Development)
• Automatic gear boxes DIWA .3, DIWA .4 (VOITH)
