Paweł Nowicki

- daily support (L2 analyst) for Citi International employees concerning reports on recurring and ad-hoc basis from Risk Systems
- work management of Reporting Team
- ensuring compliance of supervised work with the standards and procedures of the Bank
- work with fragile and confidential global data
- EUC (End User Computing) coordinator for RRS EMEA
- daily review of data quality in Bank Systems data flows and investigation of issues with Source/Technology Team
- daily review of Bank Systems batch results and follow up of issues with appropriate technology team
- process optimization through automation of manual tasks (creating new macros and improving existing ones – VBA and SQL)
- providing IT support to other team members
- participation in tests relating to implementation of new projects and cooperation with foreign teams

Senior transaction services specialist in Bank Handlowy in Olsztyn. Main responsibilities:
- overseeing accounts parameterization
- process improvement and optimization through automation of manual tasks (creating new macros and improving existing ones)
- providing IT support to other team members
- participation in tests relating to implementation of new projects and cooperation with foreign teams
- participation in ensuring the efficient use of teamwork time
- supporting manager in urgent problems, taking over part of the responsibilities in managing the team
- conducting training and sharing the acquired knowledge with other employees of the department

Senior application support specialist Citibank Europe plc in Olsztyn. The position is located in the Office of Global ID Administration. The position allows development towards acquiring knowledge and skills in the design of information security systems and security procedures. Main responsibilities:
- grant, modify and delete users rights to IT systems used by internal requesters worldwide
- conducting tests of new system functions
- coordination in the creation and modification of the existing operational procedures
- establish relationship with regional and global support and business teams to enforce and drive standards
- defining and analysis of operational errors committed by the team, and then planning corrective actions
- contact technology units to solve problems beyond the core area of operations units
- improving the tools that handle the daily work
- verifying the compatibility of operations activity with the rules and procedures accordingly to ISA standards
- supporting manager in urgent problems, taking over part of the responsibilities in managing the team
- conducting training and sharing the acquired knowledge with other employees of the department

Transaction services specialist Citi Handlowy in Olsztyn. Main responsibilities:
- overseeing loan services operations and credit lines for retail customers
- process improvement and optimization through automation of manual tasks
- creating new macros and improving existing ones
- providing IT support to other team members
- participation in tests relating to implementation of new projects and cooperation with foreign counterparts
- review of operational procedures applied by the team

Junior transaction services specialist Citi Handlowy in Olsztyn. Main responsibilities:
- overseeing loan services operations and credit lines for retail customers
- process improvement and optimization through automation of manual tasks
- creating new macros and improving existing ones
- providing IT support to other team members