Paweł Kruszyński

1. Providing professional product support for Flight Deck Solutions (FDS) customers worldwide
2. Providing efficient and accurate solutions considering customers operational needs taking into account FDS production constraints
3. Apply problem solving skills to resolve issues and answer customer questions in efficient, accurate with maintaining high self culture.
4. Organize and participate in operational meetings with customers regarding FDS issues
5. Manage part of global customer base, answering customer’s requests regarding all of FDS products.
6. Following through customer requests process as a point of contact from the receipt of the request and the analysis thereof through to the customer receiving the solution and accepting the closure.
7. Closely work with the Customer Care Operations team in ZRH in order to provide best service to customers.
8. Pro-active support of colleagues in ZRH during peak times.
9. Cooperate with Service Delivery Managers (SDM)

• Since February 2006 Trainer for Charting, main tasks
o Introduction of structure and the operational rules of the company to new employees
o Trainings (Aeronautical Base Training), main topics:
 Airplane structure,
 Basics of aerodynamic and aircraft performance,
 Airspace structure,
 VFR and IFR flight rules,
 Construction and operations of navigation systems (NDB, VOR, DME, ILS, GPS, RNAV, INS),
 Structure of an airway, standard terminal arrival and departure procedures, instrument approaches,
 Airport structure and airport systems,
 Structure and usage of AIP, NOTAM,
o Permanent monitoring and verification of knowledge level and employees progress
o Procedures and Work Instructions Handling
o Quality data
• September 2005 transfer to Charting- Minima Domain. Two month training in Lufthansa FlightNav Zurich in implementing weather landing minima from airports from around the world into the database
• July 2005: Entry Lufthansa Systems Poland Gdansk/ Navigational Data Maintenance Department as Aeronautical Specialist main tasks
o Pacific tracks Data Maintenance
o North Atlantic tracks Data Maintenance
o Weather Reject