пропозиції роботи
Paweł Kotulski
IT Site Service Specialist
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Active Directory Experience
Apache
sprzęt komputerowy
Dane
Debian
E-commerce
HDI Support Center Analyst
Hyper-V
Internet
Certyfikat ITIL v3
Microsoft Office
Drukarki
Remedy Ticketing System
pomoc techniczna
VMware ESX
VPN
System Windows
Obsługa klienta
cisco
Service Desk Support
Outlook, Internet Explorer, Firefox.
Windows XP, Vista, Windows 7
Help Desk IT / Support IT
IT Specialist
CASD
assyst IT Service Management Software
backup tool
Języki
angielski
biegły
Doświadczenie zawodowe
IT Coordinator
*Lead and manage local IT projects
*Serves as main point of contact on all IT Infrastructure related matters for the location
*Maintain current and accurate inventory of hardware, software, licenses and maintenance contracts
*Builds and maintains vendor relationships.
*Coordinate, prioritize, assign and escalate issues.
*Interacts with users and IT colleagues on all levels to help resolve IT-related issues and provides answers in a timely manner.
*Train users about potential uses of Front Office IT systems and IS applications.
*Provide individual user training and support on request
*Operate and maintain back office systems (File Server, Print Server, Backup, Communication infrastructure, etc.).
*Serves as main point of contact on all IT Infrastructure related matters for the location
*Maintain current and accurate inventory of hardware, software, licenses and maintenance contracts
*Builds and maintains vendor relationships.
*Coordinate, prioritize, assign and escalate issues.
*Interacts with users and IT colleagues on all levels to help resolve IT-related issues and provides answers in a timely manner.
*Train users about potential uses of Front Office IT systems and IS applications.
*Provide individual user training and support on request
*Operate and maintain back office systems (File Server, Print Server, Backup, Communication infrastructure, etc.).
IT Site Service Specialist
• Provide technical user system support for desktop/laptops
• Perform workstation hardware/software installation
• Provide technical expertise in the diagnosis and resolution of hardware related problems on site
• Managed/maintained equipment (mainly end-user workstations, network and local printers).
• Responsible for providing technical systems support to the installed system infrastructure, including problem analysis and trouble-shooting
• Resolve end-user incident service&request via the Service Desk process
• Conduct one-on-one user trainings for standard desktop software
• Provide system troubleshooting and repair for one or more domains
• Provide trainings on operations systems, network access, and desktop utility software for new users
• Perform workstation hardware/software installation
• Provide technical expertise in the diagnosis and resolution of hardware related problems on site
• Managed/maintained equipment (mainly end-user workstations, network and local printers).
• Responsible for providing technical systems support to the installed system infrastructure, including problem analysis and trouble-shooting
• Resolve end-user incident service&request via the Service Desk process
• Conduct one-on-one user trainings for standard desktop software
• Provide system troubleshooting and repair for one or more domains
• Provide trainings on operations systems, network access, and desktop utility software for new users
Service Desk Specialist
▪1st level support for network, desktop (hardware, software, peripherals), on multiple platforms, but this job is specific for Windows user Support
▪Resolving of technical customer’s problems via phone and email
▪Interface with client and support teams to ensure effective communication to accurately identify computer equipment problems and service obstacles and solutions
▪Administrate users’ accounts in AD, Exchange and Telephony serv
▪Administrate Public Folders, Shared Mailboxes and Email Distribution Lists on request
▪Troubleshoot multiple network, software, and hardware issues
▪Typical problems/issues: password / security, network access / VPN, Microsoft shrink wrap software support (Outlook, Office, Internet Explorer, etc) as well as processing new user access requests and terminations on multiple systems
▪Propose solutions for second and third level problems and assist appropriate groups to achieve resolutions
▪Document and escalate issues when immediate resolution cannot be obtained
▪Resolving of technical customer’s problems via phone and email
▪Interface with client and support teams to ensure effective communication to accurately identify computer equipment problems and service obstacles and solutions
▪Administrate users’ accounts in AD, Exchange and Telephony serv
▪Administrate Public Folders, Shared Mailboxes and Email Distribution Lists on request
▪Troubleshoot multiple network, software, and hardware issues
▪Typical problems/issues: password / security, network access / VPN, Microsoft shrink wrap software support (Outlook, Office, Internet Explorer, etc) as well as processing new user access requests and terminations on multiple systems
▪Propose solutions for second and third level problems and assist appropriate groups to achieve resolutions
▪Document and escalate issues when immediate resolution cannot be obtained
Wolontariusz Zarządzania Informacja podczas turnieju EURO 2012 w Gdańsku
Obsługa klienta
Przesył i zarządzanie informacja
Dokumentacja imprez kulturalnych
Przesył i zarządzanie informacja
Dokumentacja imprez kulturalnych
Szkolenia i kursy
Prawo jazdy B
Certificate"HDI Support Center Analyst SM
ITIL v3 Foundations Certified
Certificate"HDI Support Center Analyst SM
ITIL v3 Foundations Certified
Edukacja
Zarządzanie Środowiskiem i Krajobrazem wraz z Agrobiznesem, licencjackie
Biznes Akademia Arhus
Geografia i Historia, licencjackie
Uniwersytet Humanistyczno-Przyrodniczy Jana Kochanowskiego w Kielcach
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
Piłka Nożna, Turystyka, Muzyka, Polityka , Ekonomia, Podróże, Informatyka, Sprzęt Komputerowy
Grupy
Business IT
Grupa firm branży IT / INTERNET. Liderzy i Eksperci. Wydarzenia branżowe rynku IT (B2B). Zarządzanie IT, badanie IT, startupy IT, technologia IT, internet IT, ebiznes IT.
